Culture Employee Experience Handbook 
CloudCherry
FEBRUARY 28, 2018
However, little do they realize that great customer experiences start from the inside. Yes, the experience you provide your customers is only as good as the culture you build within the company. So, are you investing enough time and effort to create a culture that values both employees and customers?
CX Accelerator
JANUARY 16, 2020
A customer-centric culture is the “make or break” component of any customer experience initiative. We discussed all kinds of ways to begin working toward an enhanced culture, or (if you’re lucky enough to have the beginnings of it in your organization already) how to accelerate the positive momentum you’ve already garnered.
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CX Accelerator
JANUARY 16, 2020
A customer-centric culture is the “make or break” component of any customer experience initiative. We discussed all kinds of ways to begin working toward an enhanced culture, or (if you’re lucky enough to have the beginnings of it in your organization already) how to accelerate the positive momentum you’ve already garnered.
Kayako
JULY 6, 2017
Questions you’ll have answered: What things might not look immediately like support, but still serve to enhance customer experience? What innovative ways can you improve employee experience, and customer experience by proxy? How to reward employees that go above and beyond the call of duty. Customer Obsessed.
Michel Falcon Experience
NOVEMBER 17, 2014
which originated from Peter Scholtes book “ The Leader’s Handbook.” Kelly doesn’t seem to fit your work culture. Aren’t we suppose to have systems in place to ensure we are welcoming people to our business who will be a cultural fit? People don’t fail, systems do. Is it Kelly’s fault?
ShepHyken
SEPTEMBER 26, 2017
Shep Hyken interviews Robert Spector, author of The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. Featured Interview: Shep and Robert discuss the impact Nordstrom’s values and culture have on their customer and employee experience. Everything is about the customer!
OpinionLab
JULY 15, 2016
Involve employees to build a CX culture. Forrester CXNYC also put significant emphasis on aligning CX efforts with internal corporate culture. Our customer Citi outlined in their main stage presentation how a customer-centric culture is helping them to consistently implement cross-channel CX.
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