Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. First, we navigate a cultural revolution in Japan, where companies are redefining traditional norms to support their employees.

Entertainment 300

Entertainment Culture Consulting Connections 300

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How do you express natural empathy in engagement B2B in different cultures? How can your culture adapt? That helps them to achieve better outcomes.

B2B 120

B2B Video Culture Consulting 120

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Embrace change to foster a culture of innovation, adaptability, and customer-focused solutions.

Customer Experience 220

Customer Experience Data Customer Centricity Culture 220

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Karen is the principal of Co.-Design

Culture 156

Culture Connections Contact Center Leadership 156

Calabrio

JUNE 29, 2020

I believe the work we have done as a collective Calabrio team to create a culture of collaboration, sharing, inclusion and innovation is the foundation of our 2020 Top Workplace ranking. . Of the hundreds of companies invited to enter, Calabrio was ranked 23rd on the midsize company list.

e-support 264

e-support Culture Employee Engagement Innovation 264

ECXO

AUGUST 9, 2023

This means ensuring that your PS and consulting should be strictly aligned with your experience management approach – as part of your company culture. It often requires new ways of thinkng: business realignment, operational change or a shift in culture of adaptation. Embedding a client focus starts with your culture.

Consulting 286

Consulting Competitive Advantage Culture Touchpoint 286

Lumoa

DECEMBER 5, 2017

Helsinki has welcomed 20.000 innovators at Slush , the world's leading startup event. Customer-obsessed cultures take a lead. petri_salo : “ #Innovating with #techstartups may help you find ways to solve bigger and more valuable problems for your customer.” It has been our second Slush and we enjoyed every bit of it.

Healthcare 256

Healthcare Customer Centricity Innovation Meeting 256

Experience Investigators by 360Connext

APRIL 25, 2023

“We believe in a customer-centric culture!” “Our You or maybe your organization may have adopted similar mottos or share the term “customer-centric culture” as a guiding principle. And if we’re talking about creating a CULTURE around this idea, then that means we have to determine what makes up a culture in the first place.

Customer Centricity 143

Customer Centricity Culture Contact Center Customers 143

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. How do you shift to a purpose-driven culture? It’s hard work changing culture. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? Business customers care about what your brand stands for.

B2B 360

B2B Brands Innovation Government 360

ECXO

APRIL 13, 2023

Navigating the Complexities of Customer Experience Across European Cultures Article source here : CX maturity models in Europe vary from country to country. Each country has its own distinct culture, traditions, and norms, which can make it difficult to establish a unified customer experience mindset.

Culture 156

Culture Customer Experience B2B B2C 156

ECXO

JUNE 11, 2024

By tailoring learning experiences to individual needs and career aspirations, AI fosters a culture of continuous improvement and skill acquisition. This not only boosts productivity but also fosters a more cohesive and collaborative work culture. This has led to more efficient workflows and a more inclusive work environment.

Employee Experience 322

Employee Experience Analysis Multi-Channel Employee Engagement 322

C3Centricity

AUGUST 12, 2019

One of the most frequent questions I get asked by my clients is how they can improve their innovation. . They then ask me if I can help them to improve their innovations and identify why this happened. Of course, I do help them, but I also suggest that next time it would be better if they called me before they started innovating!

Innovation 137

Innovation Healthcare Consumers Brands 137

Experience Investigators by 360Connext

OCTOBER 5, 2021

This leads to innovation and better experiences for customers. . Organize educational events with speakers from both inside and outside the organization focused on customer experience. Challenge attendees to participate in some ways beyond the events.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

ECXO

AUGUST 6, 2024

It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. The Influence of Personal Experience Personal experience and past events shape how we perceive the future.

Customer Experience 173

Customer Experience Culture Policies Innovation 173

CloudCherry

MARCH 3, 2019

Within their portal, they zeroed in on seven major life events (having a child, going on bereavement leave, etc.). They prioritized these events because they gleaned that if these events aren’t handled well, they can change the employee/employer relationship forever. The Six Competencies In Action. Key Takeaways.

Customer Experience 186

Customer Experience Self Service Culture Customers 186

Experience Investigators by 360Connext

NOVEMBER 5, 2024

Wrapping up with the power of a customer-centered culture in crisis management, this episode promises actionable insights to elevate your communication strategy in customer experience. She’s a judge and mentor for the Harvard Innovation Labs and a professional advisor at the Martin Trust Center for MIT Entrepreneurship.

Banking 143

Banking Customer Centricity Culture Communication 143

Pink Guava

JANUARY 28, 2021

Empathy breeds Innovation – Five Steps on HOW ? This precisely enhances the importance of innovation to engage, retain and bring more value to customers through a whole new outlook and approach. Creating something new or a culture of innovation is paramount for survival and growth.

Innovation 98

Innovation NPS Study Culture 98

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Staying ahead means being willing to evolve and innovate.

Customer Experience 195

Customer Experience ROI Return on Investment Financial 195

CX Journey

OCTOBER 23, 2014

According to Investopedia , an inflection point is: An event that results in a significant change in the progress of a company, industry, sector, economy or geopolitical situation. They go on to explain that: Andy Grove, Intel''s co-founder, described a strategic inflection point as " an event that changes the way we think and act."

Culture 173

Culture Leadership Employee Engagement Customer Centricity 173

QuestionPro Audience

MARCH 2, 2018

“In addition to being the most highly viewed event that celebrates storytelling and excellence in film, the Oscars provides advertisers opportunities to engage with viewers in meaningful ways during a cultural moment they care about,” President of Advertising Rita Ferro said in a statement.

Advertising 210

Advertising Culture Study Innovation 210

Michel Falcon Experience

APRIL 15, 2020

Building a company culture of truth is a key priority for me and something I’m speaking candidly about. Without truth, democracy, innovation, and trust are compromised.”. I believe I have found a balance between sharing what’s on my mind, giving feedback and building a company culture of truth. This quote summarizes why.

Culture 103

Culture Company How To Employee Engagement 103

Solvvy

MAY 10, 2022

We’re proud to share that Solvvy was recently recognized for its culture and values by some great organizations. We want them to share their thoughts on innovation and improvement, while focusing on diversity, respect and inclusion. . We conduct volunteer events and offer everyone robust resources for mental and physical health.

Culture 83

Culture Company Policies Resources 83

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

Free events include webinars, panel discussions, and all kinds of global learning opportunities throughout the day. Wanted to improve your brand culture. These panel discussions with experts from around the globe explore the six competencies of the CXPA CX Framework, including: Building (and Sustaining) a Customer-Centric Culture.

Social Media 146

Social Media How To Culture Customer Centricity 146

TechSee

JULY 24, 2018

Developing a customer centric culture in a large enterprise goes beyond addressing a customer by name in an automated email, or segmenting by interest; it is a holistic approach designed to focus on the consumer’s authentic needs. Joan found a climbing gear store on her way to the event and was able to replace her gear with peace of mind.

Customer Centricity 104

Customer Centricity Culture Technology Travel 104

Experience Matters

MARCH 26, 2018

The content at the event is arranged into four themes: Demonstrating CX Impact, Evolving CX Programs, Driving Culture & Accountability, and Inspiring CX Innovation. These are great topics and I’m looking forward to hearing what the other speakers will be sharing.

Innovation 136

Innovation Culture Connections Customer Experience 136

CloudCherry

FEBRUARY 24, 2018

Also, did you know that 64% of employees are unsatisfied with their work culture? The best of brands are what they are today because of their culture and employees. Make sure the people you hire fit in with the culture that is already set. Remember, employees are perhaps your most underrated innovators!

Employee Engagement 191

Employee Engagement Culture Policies Training 191

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Customer Success 116

Customer Success Innovation NPS Touchpoint 116

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Their story exemplifies that the utilization of AI can keep any business competitive and relevant by modernizing their approach.

Hospitality 195

Hospitality Call Center Retail NPS 195

Customer Bliss

MAY 23, 2018

When you can do this, you get an internal culture of excitement, innovation, and happy employees which result in happy customers. It was extremely important that they had talent that would be passionate about the fans, especially for a sports-driven culture. Carolyne quickly realized the importance of anticipation.

Sports 197

Sports Customer Experience Travel B2C 197

ECXO

APRIL 14, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our Linkedin main event page. How do you express natural empathy in engagement B2B in different cultures? How can your culture adapt? Carlos, is a passionate customer-centric leader with love for data and innovation.

B2B 156

B2B Engagement Consulting Culture 156

Kayako

MARCH 21, 2022

Therefore company culture and supportive internal customer service reps directly translate to customer satisfaction. Utilize current tracking metrics to capture all your customer’s activities and events, both before and after they enter the customer service ecosystem. Collaboration is Key for Customer Service Success.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

InMoment XI

JUNE 21, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience program today! . In doing so, the entire culture of the business is focused on the customer. The day was filled with practical tips that you can apply to your program from day one.

Customer Experience 195

Customer Experience Feedback Advertising Survey 195

One Millimeter Mindset

AUGUST 11, 2021

As a result, value silos easily become their own domains, with their own cultures. Over time, pride of ownership within these domains creates a sense of professional exclusivity within these cultures. From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures.

Innovation 116

Innovation Culture Leadership Meeting 116

Storyminers

JULY 8, 2020

Collaborating with over 11 speakers for over 240 minutes from across the world we delivered our very first global virtual event! Customer Centric Culture: Your One and Only Strategic Competitive Advantage Olga Guseva Why should management and sales care about customer experience? Want to survive then thrive?

Competitive Advantage 162

Competitive Advantage Culture ROI Customer Centricity 162

CX Journey

APRIL 5, 2017

In May 2016, I spoke at CallidusCloud Connections (C3); if you've never been to this event, be sure to check it out this year! Get the right people in the door - not just those folks who fit your culture or your values but also those who truly want to be there, for the right reasons. Imitation is the death of innovation.

Customer Experience 144

Customer Experience Policies Employee Experience Innovation 144

QuestionPro Audience

JULY 26, 2018

He knew their culture, desires, background, and tastes. Cultural values and vernacular. We tell brand stories not only in traditional advertising but with events and sponsorships, through advocates, with new products, with new technology, packaging, licensing, stores.”. KNOW YOUR AUDIENCE. What influencers resonate with them.

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

ECXO

JUNE 6, 2022

Gilmore wrote the best-selling book The Experience Economy: Our 3 Moderators for such a Special event: Joanna Carr Joanna is a Customer Experience Consultant for Allegro, a technology and communication bureau based in Norway. In 1999 Mr. Pine and his partner James H. He’s also the ECXO.org co-founder.

Consulting 156

Consulting Customer Experience Professionals Innovation Culture 156