NICE inContact

DECEMBER 5, 2017

Onboarding and initial training should ideally be focused on the mission of the company; the why behind every aspect of the job, cultural immersion, and the relationship between them all. Employees can be positively motivated through reward and recognition, culture, purpose, and performance goals. Culture / work environment / team.

Contact Center 161

Contact Center Tips Gamification Culture 161

NICE inContact

SEPTEMBER 30, 2019

But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture. Myth #3: Company culture suffers with remote work programs. Reality: Remote work can foster a positive company culture.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

ijgolding

NOVEMBER 23, 2018

Gamification. When you add to this a global corporate culture of businesses wanting to compare themselves with each other – being able to provide numbers that are not necessarily an accurate representation of the truth almost becomes acceptable – as long as they show we are better than everyone else! Organisational silos.

Measurement 208

Measurement Banking Gamification Financial 208

Clicktools

JUNE 8, 2017

Many of us are quite familiar with the benefits of gamification in the work place, especially in sales and service environments. The answer is yes and no: The answer is yes if you’ve set up proper culture and goals that the purpose of the game is not to aim for lowest call handling times at any cost.

Gamification 53

Gamification Call Center Culture System 53

Calabrio

OCTOBER 15, 2019

Idaho Central lets top agents select their schedules and invite agent representatives from each team to weigh in on important decisions, such as adherence goals, uses of gamification and scheduling policies. More than half of Idaho Central’s agents maintain a perfect attendance record. The Engager – Blue Ridge. The Humanizer – Shopify.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

rethinkCX

FEBRUARY 23, 2025

Foster Culture : Use virtual tools to keep remote and in-office agents aligned. By mid-2025, 50% of call centers will use gamification to upskill agents, improving retention and CX delivery. Gamification cuts training time by 20% and lifts first-call resolution rateskey to stellar customer experience in call centers.

Call Center 52

Call Center Self Service Trends Customer Experience 52

Optimove

DECEMBER 18, 2024

Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

TechSee

SEPTEMBER 2, 2020

Foster a culture of collaboration. Creating a culture of collaboration drives teamwork and a higher sense of morale for agents who see themselves as part of a bigger picture, working together toward a greater goal. Introduce fun through rewards and gamification. How can they drive remote employee engagement?

Contact Center 109

Contact Center Employee Engagement Engagement Gamification 109

NICE inContact

JULY 25, 2019

According to Deloitte Research (2016), employees value culture and growth almost twice as much as they value compensation and benefits. The research shows that ideal company cultures prioritize an environment of listening. Challenges can consistently be given through gamification tools. 3) Keep Your Agents Challenged.

Call Center 141

Call Center Gamification Contact Center Social Media 141

Team Support

MAY 17, 2019

The more formal definition – gamification – is essentially a tactic used by the customer support industry to incentivize agents to reach specific (yet often arbitrary) goals put in place by leadership. Below are 3 reasons why gamification is a bad strategy for B2B customer support.

Gamification 49

Gamification B2B B2C Infographics 49

NICE inContact

JANUARY 23, 2019

Gamification encourages agent engagement and drives desired outcomes. Combining productivity-based ACD statistics with data from your CRM and other business systems helps create a culture of high performance and engagement. We’ve seen improvements in agent retention.

Contact Center 137

Contact Center Management Gamification Call Center 137

Vonage

OCTOBER 22, 2015

Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition. Many employee gamification programs focus on the ‘employee of the month’. Find out how our gamification system, Motivate for Service , could help to keep your team motivated. Video and vines.

Technology 120

Technology Customer Service Gamification Wireless 120

NICE inContact

DECEMBER 5, 2017

Onboarding and initial training should ideally be focused on the mission of the company; the why behind every aspect of the job, cultural immersion, and the relationship between them all. Employees can be positively motivated through reward and recognition, culture, purpose, and performance goals. Culture / work environment / team.

Contact Center 240

Contact Center Tips Gamification Culture 240

BlueOcean

DECEMBER 16, 2019

For instance, crafting themes for your spikes like “Holiday Hell” or “Operation Save Christmas” can help rally your troops and create a culture of resilience. Finally, gamification and creative incentive programs can motivate your agents when holiday demand reaches its peak.

Contact Center 156

Contact Center Gamification Transportation Travel 156

Experience Investigators by 360Connext

JUNE 22, 2021

Others might be motivated by gamification. Get proactive about how to engage with customers who might receive statements or invoices but little else. That bank savings account customer might be interested in financial education, or not. Engagement varies based on the industry and relationship, but neglect still feels like neglect.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

BlueOcean

DECEMBER 17, 2018

For instance, crafting themes for your spikes like “Holiday Hell 2018” or “Operation Save Christmas” can help rally your troops and create a culture of resilience. Finally, gamification and creative incentive programs can motivate your agents when holiday demand reaches its peak.

Contact Center 136

Contact Center Gamification Retail Course 136

TechSee

JUNE 4, 2019

When gamification is introduced into a call center environment, agents compete to complete objectives and outpace other agents in specific KPIs such as hours worked, lessons learned or average speed to answer. Gamification is an immersive, exciting experience that engages and motivates agents. Get in the game.

Call Center 117

Call Center Training Technology Gamification 117

Playvox

FEBRUARY 13, 2024

Benefits Of Talent Development Initiatives Professional development and training programs create a culture of learning, which is attractive to top-performers. They’re a smart place to start building a strong culture of learning and increase engagement. Gamification breaks up the daily routine while promoting team collaboration.

Contact Center 88

Contact Center Gamification Measurement Training 88

DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. The big takeaway: Gamification works because it makes the boring stuff fun. Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? Get personal: People want to feel like you see them.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

COPC

MARCH 11, 2024

Have we explored the tools available to create a performance-driven culture for at-home employees as we do with their in-office counterparts? Performance Culture Are new hires aware of how their role aligns with the overall strategy? See Figure 2. A lack of engagement can lead new hires to reconsider their decision before starting.

Call Center 97

Call Center Gamification Contact Center Employee Engagement 97

CX Accelerator

APRIL 11, 2018

A survival mode culture is one of the fastest way to destroy the experience for your customers as well as your employees. Focus on the MIT (Most Important Behaviors For Success) The number one cause of a survival mode culture is lack of clarity around what matters most. 5 Ways to Move From Surviving To Thriving 1.

Customer Experience 140

Customer Experience Effort Score Exercises Wireless 140

TechSee

MARCH 7, 2019

Gamification. When gamification is introduced into a contact center environment, agents compete to complete objectives and outpace colleagues in specific metrics such as hours worked and average speed to answer. Rewards may include recognition on leaderboards, physical prizes, priority for preferred shifts or free parking.

Self Service 104

Self Service Contact Center Gamification Video 104

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. To improve results, teams will share best practices, creating a learning culture that cultivates great improvements in customer satisfaction. If these tactics prove successful, shout it from the rooftops.

Gamification 105

Gamification How To Call Recording Analytics 105

Comm100

SEPTEMBER 22, 2016

Customer Service Culture. Whether you’re trying to reinvent your current customer service culture or simply enhance it, it’s important to have a sense of the values you want to instill in your agents. With this book, you can take a peek into the retailing giant’s customer-driven culture. Loyalty 3.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Playvox

FEBRUARY 20, 2024

Communication can be more difficult when team members are not in the same physical space, and it can be harder to build a strong company culture and sense of community. Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive.

Management 88

Management Gamification Contact Center Policies 88

SurveySparrow

JANUARY 26, 2021

Set them up for success by creating the best onboarding experience that encompasses your company culture and values. Share a company brand video, and the links to the company social media handle, to give them a sneak peek into your company culture and people. e) Showcase your Company Culture.

Culture 98

Culture e-support Employee Engagement Gamification 98

Playvox

FEBRUARY 2, 2022

Best-in-class contact centers are able to engage employees and create a supportive, motivating culture. Most fundamentally you need to promote a culture of agent empowerment. When you hire and onboard agents and managers with intention and care, you increase your chances of creating a positive and empowering culture.

Contact Center 68

Contact Center Gamification Culture Employee Engagement 68

NobelBiz

APRIL 14, 2022

Gamification, reward, recognition or badges, they're all tools for building a strong culture, relationships and fighting turnover. Building skills and tools for achieving goals should be a priority for every organization and trainer.

Video 52

Video Gamification Culture Tools 52

Experience Investigators by 360Connext

MAY 19, 2020

A tutorial, gamification, or a buddy system to help get everyone comfortable can go a long way to help! Considering your employee’s journey means acknowledging the various comfort levels that different segments might have. Considering your employee’s journey means acknowledging the various comfort levels that different segments might have.

Connections 143

Connections Gamification Employee Experience Touchpoint 143

Qualtrics

FEBRUARY 5, 2019

So with innovation such a crucial part of a business’ overall success, are you doing enough to foster a positive and creative employee culture? Companies with a “highly aligned” employee and product culture have 30% higher enterprise value growth and 17% higher profit growth. The benefits of doing so are massive. Download Now.

Culture 39

Culture Innovation How To Gamification 39

CSM Magazine

JULY 18, 2024

Utilising these modernised apps makes the daily workflow easier and makes employees’ instant gratification a daily part of the organisational culture. These bots and apps give instant recognition by allowing managers to trace people who put extra effort into their work.

Technology 52

Technology Gamification Social Media Software 52

CSM Magazine

APRIL 15, 2021

Taking lessons from COVID-19, these resilient organisations share 5 common characteristics including ‘developing a culture that empowers people’ and ‘provides people with technology they need. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. and “What are our core values?”

Gamification 52

Gamification eBook Multi-Channel Brands 52

NobelBiz

FEBRUARY 9, 2023

The remote work trend will only grow The Covid-19 breakout has compelled businesses to sprint into a ‘remote culture’ and forced them to find stronger technologies and cloud based solutions, focusing on security and a coherent customer journey.

Call Center 52

Call Center Gamification Contact Center Trends 52

ShepHyken

NOVEMBER 29, 2019

Support experience, overall experience, company culture, quality of product/service, are the major factors that decide how your brand makes the customer feel. This adds gamification to the customer experience mix and it could very well make your app viral. And as humans, we use emotions in daily life to make all sorts of decisions.

Technology 106

Technology Customer Experience Social Media Multi-Channel 106

InteractionMetrics

FEBRUARY 20, 2025

Foster a culture of customer-first thinking by encouraging employees to take ownership of problems and proactively find solutions. You can also encourage your customer base to participate through gamification. Build a Culture That Exceeds Expectations Customers can sense when employees genuinely care.

NPS 52

NPS Net Promoter Score Strategy How To 52

The DiJulius Group

NOVEMBER 4, 2021

You can do this effectively by applying some gamification elements. Whether you’re launching a new customer experience strategy or you need to revisit and reinvigorate some of your existing customer service training, it is vital to add a customer service certification component. Read Full Article.

Gamification 59

Gamification Customer Experience How To Customer Service Training 59