SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). She is now Chief Customer Officer at ClearAction Continuum.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Pretium Solutions

JANUARY 1, 2012

Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. So, if you want your employees to provide great customer service , treat your employees well. Reassess your employment culture. Create a Culture of Accountability.

Customer Centricity 49

Customer Centricity Handbook Loyalty Policies 49

Pretium Solutions

JANUARY 1, 2012

Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. So, if you want your employees to provide great customer service , treat your employees well. Reassess your employment culture. Create a Culture of Accountability.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40

Pretium Solutions

JANUARY 1, 2012

Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. So, if you want your employees to provide great customer service , treat your employees well. Reassess your employment culture. Create a Culture of Accountability.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40