Thematic

OCTOBER 30, 2024

Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback. Direct customer feedback can provide actionable insights that help retailers enhance loyalty programs.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Building a smart teamwork culture for your support team can always be a challenging task. Books on Customer Service Culture. The Service Culture Handbook. Understand your team members better.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

ShepHyken

MARCH 31, 2017

A customer service mantra is a powerful part of any service culture. I like to ask audiences I speak to for examples of companies with customer-focused cultures. you’ll magically have a customer-focused culture too. Read Shep’s latest Forbes Article: The Best Loyalty Programs Go Beyond Rewards.

Handbook 48

Handbook How To Culture Loyalty Programs 48

Talkdesk

SEPTEMBER 23, 2015

In essence, a company’s culture should attract the right people that share these core values. No success is achieved in isolation, so every company culture should be about collaboration and working together for the betterment of the entire team. Customer loyalty is the other side of the coin.

Call Center 40

Call Center Management Handbook Loyalty 40