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Unlocking the Secrets to Exceptional Customer Service with Paul R. Jones

BlueOcean

When it comes to customer experience , there’s a lot of cross-over between the hospitality industry and the contact center industry. Paul has earned acclaim for his outstanding management skills in the hospitality field – particularly his ability to generate loyalty with both staff and guests. Empathy is key.

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Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufacturing – Part 2 of 3

eglobalis

Ciscos networking hardware powers banking systems, hospitals, and data centers. Mining operators value reliability because delays cost millions. Cats premium pricing is justified by lower cost-per-ton over time. Its reputation for always-on resilience is why many IT leaders choose Cisco despite cheaper alternatives.

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Create a customer service culture to stand out in the crowd

Vonage

When a business clearly defines its customer service culture in its mission statement, values and goals, great things can happen. A great example of how a finely crafted mission statement can create a customer service culture comes out of Singapore. Key learning point to customer service culture A few words can make a big difference.

Culture 174
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Create a customer service culture to stand out in the crowd

Vonage

When a business clearly defines its customer service culture in its mission statement, values and goals, great things can happen. A great example of how a finely crafted mission statement can create a customer service culture comes out of Singapore. Key learning point to customer service culture. Make it so and you will grow.

Culture 174
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Defining the Chief Patient Experience Officer Role at Cedars-Sinai Hospital

Customer Bliss

How do you define patience experience in a hospital? In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.

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Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide

eglobalis

Example: Philips Healthcare redesigned its patient monitoring systems by adopting Design Thinking principles, resulting in tools that were not only user-friendly for medical professionals but also reduced patient anxiety during hospital stays.

B2B 294
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Secrets to Incredible Customer Service with Paul R. Jones

BlueOcean

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. Paul has earned acclaim for his exceptional management skills in the hospitality field – particularly his ability to generate loyalty with both staff and guests. Empathy is key.