The Rise of Mobile CX (Infographic)
Experience Matters
NOVEMBER 9, 2016
I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like.
Collage of Great Customer Experience Infographics
Experience Matters
DECEMBER 4, 2017
If you like customer experience and visualizations, then you should enjoy this collection of CX infographics that we’ve published over the last year or so. Each of the infographics can be downloaded as a traditional infographic, or in the form of an 18″ x 24″ poster.
Infographics 
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The Rise of Mobile CX (Infographic)
Experience Matters
NOVEMBER 9, 2016
I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like.
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Guide to Organizational Culture Change (Infographic)
Experience Matters
OCTOBER 19, 2016
We regularly help companies create cultures that are more customer-centric. So it seemed like a fun idea to create an infographic on the topic. You may want to see a video we created about customer-centric culture or the report, Employee-Engaging Transformation.
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Top 5 Infographics of the Week
QuestionPro Audience
MAY 7, 2018
We love to know the latest research, and if it’s in an informative and easy-to-read infographic, even better! We’ve compiled this week’s best infographics, for your reading and visual pleasure. From sports to culture, this is a must-read for anyone who loves to have fun. 1 – MUSIC’S GENDER GAP . Work hard, play harder!
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Top 10 Infographics of January 2018
QuestionPro Audience
FEBRUARY 15, 2018
1 – The Cultural Borders of Songs. Adweek took a study conducted by Hornet to determine the consumer response to LGBTQ ads and created this interesting infographic. This infographic details it all—from net sales to how you can become a seller. By: The Pudding, Matt Daniels. The Pudding can tell you, down to the city.
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6 Ways to Make Customers Fall In Love With You Over and Over Again [INFOGRAPHIC]
Win the Customer
MARCH 7, 2014
Culture Customer Service Infographic' When you fall in love you gladly go the extra mile for that special someone every time. Everything you do, are, and want to be is what will make that special person truly happy.
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10 Must-Reads for a Better Customer Experience in 2015
Experience Investigators by 360Connext
DECEMBER 29, 2014
Infographic: Emotion is the Experience. How do smart companies maintain a customer-centric culture as they grow? Blog Culture Customer Engagement Customer Experience Customer Journey Mapping customer service Featured communication culture customer touchpoints journey mapping leadership linkedin loyalty management Must-Read'
Employee Engagement Primer (Infographic)
Experience Matters
SEPTEMBER 8, 2016
That’s why Temkin Group put together an Employee Engagement Resource Page and developed this infographic. You can download the infographic (or poster) below. Here are links to download versions of the infographic: Poster (18′ x 24″) in.pdf file or in.jpg file Infographic […].
Top 10 Posts on Brand Building Strategies of 2018
C3Centricity
DECEMBER 31, 2018
Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World). These are the most shared marketing infographics of 2017. What was new for last year is that many marketing infographics that were shared were actually about content marketing. Yes I know it sounds easy but it really isn’t.
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CX in the C-Suite: Webinar With Mercedes-Benz CEO
Experience Matters
OCTOBER 14, 2014
Related: The Untapped Value of Employee Engagement (Infographic) ). CX is about culture, not a veneer. Cannon mentioned that great leaders create culture that creates great customer experience. That’s why Cannon is so proud of MBUSA leadership academy. He said that CX is in the DNA of the MBUSA, and is its higher calling.
Guest Blog: Customer Service in Retail – Infographic
ShepHyken
DECEMBER 29, 2017
This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. This infographic from the guys at Storetraffic aims to bring focus to retailers in relation to customer service in their brick-and-mortar businesses.
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92 How to Create Customer Surveys for Content Marketing
GetFeedback
JANUARY 21, 2019
Infographics. Tone of voice: While the tone of your content should match your company’s overall culture and identity, it can be helpful to know what people prefer. infographics, webinars, blog posts) and what tone of voice to use (serious, humorous, formal). Content format question [multiple choice]. Email Newsletters.
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Make a Mouse: The Power of a Culture of Customer Experience Excellence {Infographic}
Michelli Experience
SEPTEMBER 20, 2016
(..)
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Recap of (Awesome) Customer Experience Day 2015
Experience Matters
OCTOBER 7, 2015
Blog Post: Hungry for CX, Culture Eats Strategy For Lunch. Infographic: The Ultimate CX Infographic. Webinar recording : Mastering CX with Jeanne and Bruce (with Jeanne Bliss and Bruce Temkin). Free eBook : 15 Tips to Engage Employees. Video: Customer Experience Matters.
Blue Ocean’s Most Popular Customer Service Blogs of 2019
BlueOcean
DECEMBER 10, 2019
(And we’re super excited that this post won an MVP Award for Customer Contact Central in their Culture category! ). The 10 Most Important Contact Center RFP Questions [Infographic]. We put together this handy infographic to guide you. 10 Reasons to Locate Your Contact Center in the Friendly North.
Six differences between customer-focused companies and operations-focused companies
Vonage
SEPTEMBER 16, 2016
Potential employees must have personalities and core values that align with the company’s culture, vision and mission in addition to their technical skills. Operations-focused companies hire based on skill, looking only at education and experience with no consideration of how the applicant’s personality fits into the corporate culture.
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CX for Smarties, A Beginner’s Guide to Customer Experience
Experience Matters
FEBRUARY 23, 2015
This “ Ultimate CX Infographic ” also provides some of the compelling economics of CX: How Do Organizations Affect CX? To understand how companies create customer experience, you need to understand The Six Laws of CX , which are described below in the short video and infographic. How Do You Build A Customer-Centric Culture?
6 Characteristics to Look for When Outsourcing Help Desk Support Team [Infographic]
transcosmos Information Systems
OCTOBER 2, 2017
But for a help desk outsourcing to work successfully for your organization, it needs to fulfill the requirements pertaining to cultural match, the flexibility of solutions, standards of excellence, and the right set of skills and values. This frees up your existing help desk to focus on core customer support operations.
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Why Your Company’s Customer Service Culture Matters (Infographic)
Provide Support
FEBRUARY 9, 2016
The task of creating a customer focused culture is not as easy as it seems to be. In this blog post I would like to offer an infographic which provides not only useful recommendations but also valuable lessons from customer service stars. There are always a lot of obstacles which prevent your customer service from being perfect.
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5 Top Customer Service Articles for the Week of October 7, 2019
ShepHyken
OCTOBER 7, 2019
6 of the Best Ways to Improve Customer Experience [Infographic] by Gaurav Sharma. Well, this infographic shares some “best practices” that all companies should consider. At the best companies, it’s part of the culture. Looking to identify opportunities to enhance CX is an ongoing, continuous effort.
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117 Customer Service Infographic, The Forgotten Marketing Channel
Win the Customer
MARCH 28, 2015
Call Center Communication Culture Customer Experience Customer Service Infographic' If more than half of customers would be willing to pay more for a better customer experience, why don’t more organizations get more from customers? Frankly, I believe that most organizations want to deliver better […].
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52 Add value first, reap value later with proactive customer service skills
Vonage
DECEMBER 16, 2015
Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. To enjoy more customer service training and service culture articles, visit UpYourService.com. Related Posts Fast growing companies exploit power of cloud (INFOGRAPHIC). He is author of the bestselling “UP!
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5 Top Customer Service Articles For the Week of October 3, 2016
ShepHyken
OCTOBER 3, 2016
It’s all about creating the right culture! 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko. My Comment: Here is a short article and infographic that shares some common sense reasons why customers don’t like to do business with a company.
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How COVID Has Shifted the Contact Center RFP Timeline
BlueOcean
AUGUST 26, 2021
The site visit is the key component to ensuring cultural alignment and effective communication. Getting an idea of their physical workspace provides a window into their culture and how they provide for their in-office teammates. But in the midst of a pandemic, a little creativity is required. Ready to kickoff your RFP process?
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5 Top Customer Service Articles of the Week 7-5-2021
ShepHyken
JULY 5, 2021
Infographic] The different types of emails to send to your guests by Tony Loeb. My Comment: Let’s close out this weeks’ Top Five with an article that goes back to one of my favorite topics; culture. Each week I read many customer service and customer experience articles from various resources.
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How to Find Your Customer Experience Metric
Lumoa
OCTOBER 30, 2017
Download your guide to net promoter score [infographic]. But for my employer, it didn’t make sense: we didn’t have the data required, we didn’t have the culture. The leaders of large corporations know that decisions need to be made also in the light of imperfect information. They don’t suffer from metric anxiety.
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5 Top Customer Service Articles For the Week of March 8, 2021
ShepHyken
MARCH 8, 2021
My Comment: The beginning of a good customer service and experience strategy starts on the inside with the company’s culture. This is more of an infographic than an article, but there are some very interesting stats and facts about what thousands of hoteliers are doing to survive in a crisis (a.k.a.
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5 Things to Consider Before You Go to RFP in 2022
BlueOcean
JANUARY 20, 2022
The cherry on top of these considerations is the cultural alignment between your organization and your customer base. Sometimes that looks like half a minute of small talk about weather, pop culture or sports—and that’s only possible when you have an intentional location strategy driving your outsourcing decision.
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The Top Three Motivators for Any Generation
CX Accelerator
MARCH 28, 2018
These fun things can be great peripheral culture builders….however, I've included the infographic below as a summary of these tools. Even so, wait just a minute before adding that foosball table to your Amazon cart. however, they are far from the core. Happy motivating!!
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140 Net Promoter Score® 101: The Complete Guide
Lumoa
APRIL 3, 2018
Net Promoter in a nutshell [infographic]. For example, the US scores have been always higher than European scores because of the culture mentality. To summarise, NPS can be very efficient as it provides both the quantitative metric to set targets for and follow up and also the free text feedback for insight generation.
Bold Leader Guide to Customer Experience
Aveus
APRIL 13, 2017
The infographic below provides a summary of this bold leader approach in three steps. Converting to a truly customer-centric operating model takes determination and guts to change an organization’s perspective, decision-making processes, operating disciplines and culture. Bold leaders take customer experience a meaningful step further.
10 Sales Coaching Articles Your Sales Leadership Needs to Read
Integrity Solutions
JUNE 18, 2021
Below we’ve aggregated 10 sales coaching articles, blogs and infographics various subject matter experts from across Integrity Solutions have published that demonstrate the importance and results of developing a culture of sales coaching in an organization. Seven Insights for Building a Sales Coaching Culture.
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96 5 Top Customer Service Articles for the Week of October 1, 2018
ShepHyken
OCTOBER 1, 2018
My personal favorite is number one, which focuses on CX being part of the culture and not a tactic. Infographic: How Customer Service is Evolving in 2018 by Karishma Urs. My Comment: We close our Top Five post with an infographic from the very smart people at Digital Genius.
5 Top Customer Service Articles for the Week of December 2, 2019
ShepHyken
DECEMBER 2, 2019
Customer Service Déjà Vu [Infographic] by ServiceNow. My Comment: I love good stats and facts, and this infographic shared in Forbes is exactly the kind of information that gets me excited. How To Build A Customer-Centric Culture Through Employee Appreciation (10 Tips) by Stacy Sherman.
4 Easy Ways to Maintain a Strong Culture While Transitioning to Remote Work
Kustomer
APRIL 9, 2020
The global work environment is undergoing a massive shift, and with recent events forcing the acceleration of remote work, leaders everywhere are scrambling to find ways to maintain and continue building a strong team culture within their organizations during this abrupt transition. The same concept applies to remote work.
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The current state of Customer Experience and how I would like it to be
Customer Guru
DECEMBER 13, 2017
We shared these insights in our infographic below: Are these challenges still relevant today? Referring to the CX Network research cited above, it confirms that building a customer-first culture, linking CX initiatives to ROI, and understanding the customer are the top three challenges faced by companies in 2017.
5 Top Customer Service Articles For the Week of August 29, 2016
ShepHyken
AUGUST 29, 2016
Kuiu is a hunting gear company that has a customer focused culture. The Ultimate Net Promoter Score Infographic by CustomerGauge. This is actually an infographic and is filled with interesting stats and facts, including lists of the best in class, broken down by industry. Here’s a great opportunity to find out!
World Social Media Day – Public Sector Edition
Russel Lolacher
JUNE 29, 2021
Below are the nine areas I created an infographic on to explain why a strong social media presence matters. Humanize our ministry – Whether it’s highlighting our work with First Nations to celebrate our culture, or having fun on Halloween ghouls and ghosts on highway webcams, we regularly reveal our humanity and approachability.
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Overcome Leadership Bias: 5 Common Types and the #1 Solution
Experience Investigators by 360Connext
SEPTEMBER 3, 2019
I love a slick new website, and I’m a sucker for a unique infographic. It’s important to hang onto that passion, but make sure it’s channeled into creating a strong, rewarding company culture and serving your customers, not your ego. The “Ooooh, Shiny!” ” Bias. All that glitters is not gold.
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110 3 Destructive Consistency Issues You Need to Overcome Now
Experience Investigators by 360Connext
MAY 24, 2017
Infographic - Emotion IS the Experience Emotion is what drives everything for humans. Our brains are always looking for the negative. Our amygdala is using most of its energy to scan for negative stimuli. And the things that are not quite right? They set the tone for the experience. And guess what?
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Top customer service quotes and what you can learn from them
Vonage
JULY 21, 2015
They can be easily duplicated, but a strong customer service culture can’t be copied” – Jerry Fritz, customer experience speaker and author. The multibillion dollar cost of poor customer service in Australia [INFOGRAPHIC]. Then imagine that you expected to get two vouchers all along – it’s not as exciting is it?
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Alerts Are For More Than Recovering From Poor Experiences. Remember to Recognize Your Stars Too.
PeopleMetrics
JUNE 8, 2020
It is possible for a company to really change their culture with a well designed VoC program. A recognition program based on customer feedback is a powerful way to increase employee engagement and create a customer-centric culture. Click infographic to enlarge ). But to do so, VoC has to be more than complaint management.
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5 Top Customer Service Articles of the Week 9-19-2022
ShepHyken
SEPTEMBER 19, 2022
Here is an infographic. The author shares the six types of programs and then follows it with an infographic that shares a little more detail. I am honored that my book, The Culture of the Customer, made the list. My Comment: How many different types of loyalty programs are there? This author claims six.
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