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Arizona Diamondbacks CEO Creates Fan-Centric Culture

Experience Matters

I recently had the opportunity to hear Derrick Hall, CEO of the Arizona Diamondbacks , speak at the Arizona State University, Center for Services Leadership (CSL) Compete Through Service Symposium. Hall takes culture so seriously that he renamed the front office as the “Culture & Innovation Center.”

Culture 313
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Hire People Who Will Make Your Company Unforgettable: A Case Study

Customer Bliss

Here is one of my favorite stories about a company who takes the time to really know about the people who might join their team, learn if they jive culturally, and probe to hire people with “light behind their eyes” and empathy in who they are as people. They won’t sacrifice their culture for growth, Crosby says.

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Best of the Podcast: How to Create A Path for CX Leadership with Google’s VP of Ads and Commerce UX

Customer Bliss

Bill Carmody of Inc Magazine recently listed my podcast as binge-worthy ! In this episode replay, I chat with Catherine Courage , the VP of Ads and Commerce User Experience at Google about how she created the path of her CX leadership role. CX Leadership Lessons Learned. Earn the Right to Do the Work.

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Celebrating Tony Hsieh's Contribution to CX

CX Accelerator

Kay Phelps , Director of Product Marketing at Edify says, “Tony Hsieh provided extraordinary leadership and was a role model for great CX. When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Also, they published the Culture Book (pictured).

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Create Your CX Charter with These 6 Questions

Experience Investigators by 360Connext

To arrive at real outcomes, CX programs depend on cross-functional leadership to turn words and ideas into actions. Some do this as two teams – the CX team provides recommendations to the CX Executive Leadership team, who ultimately assigns resources and provides guidance. A Customer Experience Charter can answer that question.

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Do You Care About Your Employees?

CX Journey

Image courtesy of Pixabay Does your CEO - and your entire leadership team - really care about their employees? Beyond Nice," , which you can find in Conscious Company Magazine's Spring 2018 issue - or just click the article name to download the PDF. And, clearly, I believe he's on to something: we have a crisis in leadership.

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10 Sales Coaching Articles Your Sales Leadership Needs to Read

Integrity Solutions

Below we’ve aggregated 10 sales coaching articles, blogs and infographics various subject matter experts from across Integrity Solutions have published that demonstrate the importance and results of developing a culture of sales coaching in an organization. We’ve written a lot of contributions for Top Sales Magazine.

Sales 96