Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill Quiseng. Bruce Temkin. Dan Gingiss.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Answer Dash

APRIL 17, 2020

From ideas and definitions to practical tips on roles and processes, here’s how to supercharge your brand, secure long-term revenue, and evolve your company culture. Changing culture Making a commitment to customer-centric ways of doing business is likely to involve cultural change within your organization. Absolutely.

Customer Experience Management 66

Customer Experience Management Culture Customer Experience Management 66

Michel Falcon Experience

APRIL 11, 2019

Earlier this year, Jayson Gaignard, WeWork and I hosted a fireside chat where Jayson interviewed me about my People-First Culture book. Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. How was the culture at 1-800-GOT-JUNK?

Culture 60

Culture Leadership Hospitality Meeting 60

Michel Falcon Experience

MARCH 12, 2019

I do not have enough confidence to stand on the stage and give you guys theory that I haven’t tried, I haven’t tested, and aren’t orange true, so I’m going to introduce you to something called the people first culture, the three piece strategy, some micro customer experiences.

Culture 12

Culture Employee Engagement Company Engagement 12

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill Quiseng. Bruce Temkin. Dan Gingiss.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

AUGUST 1, 2017

This has resulted in a more customer centric culture. He has held various directorships with Cable & Wireless, Vodafone and O2. Keith is also a post graduate student in the Department of Economics, Finance and Management at the University of Bristol where he is studying and researching areas of strategy, change and leadership.

Wireless 58

Wireless Customer Experience Policies Loyalty 58

Michel Falcon Experience

APRIL 3, 2019

I’ve leveraged my customer experience strategies and shared them with companies like CenturyLink, Alfa Romeo, Verizon Wireless, and dozens of others. I introduced them to my People First culture and 3P strategy, and explained how it would impact their dental practice. By no means is that common.

Customer Journeys 94

Customer Journeys Case Study Study Customer Experience 94

PeopleMetrics

JANUARY 12, 2015

Another client, a wireless communications provider, has decided that to bump up their Net Promoter Score (NPS) and reach their best-in-class goals, they should focus on lowering their number of detractors. So every quarter, leaders cross-reference customer feedback data with churn levels.

Meeting 48

Meeting Customer Experience Net Promoter Score Wireless 48

Gainsight

JANUARY 18, 2021

Whether from a career or product perspective or both, he saw that the wireless-mobile industry was the future for him. Anand found his style was akin to a manager at Yahoo who took him under his wing and guided him in leadership. . Often, being at a company too long creates a false sense of loyalty to the culture.

Wireless 52

Wireless Contact Center Software Leadership Software 52

Beyond Philosophy

SEPTEMBER 13, 2016

CMC Thought Leadership Principal, Beyond Philosophy. Up until electronic interaction – the Internet and wireless devices for accessing the web on a mobile basis – changed the character of communication and engagement forever, companies frequently deluded themselves that they were in control of the awareness and influence processes.

Social Media 60

Social Media Multi-Channel B2C Wireless 60

CSM Magazine

JANUARY 9, 2019

Perhaps unsurprisingly, SOTI, a business-critical mobility solution creator, believes better enterprise mobility management (EMM) is key – that is, improvement in the processes and technology focused on managing mobile devices and wireless networks. IT leadership buy-in/support. Employee mobile training.

Technology 40

Technology Return on Investment Wireless Transportation 40

Kustomer

MAY 28, 2020

Blake suggests that this is happening because of the nature of CEOs and their short time investments in companies along with the need to change culture. Changing a company’s culture and being willing to make a long term investment into customer experience isn’t always appealing and is not a quick fix. Gabe Larsen: (02:46). I love it.

Culture 52

Culture Customers Competitive Advantage Customer Experience 52

Hero Digital

AUGUST 5, 2019

Job security is important, and many B2B organizations have created cultures (whether intentional or not) that discourage original thinking and punish experiments that don’t produce optimal results. One reason is the frequent pursuit of the “safe” approach. No judgement. After all, it’s easy to understand that mindset.

B2B 42

B2B Examples Marketing Video 42

Avaya

SEPTEMBER 13, 2016

In France, for instance, we’re seeing new laws that ban certain cultural garbs for fear of terrorist-related threats. Users are evolving from land lines to wireless technologies, but PSAPs continue to remain behind, locked into technology designed in the 1960s. Meanwhile, in the U.S., Why does this travesty exist?

Wireless 40

Wireless Technology Guidelines Examples 40

Qualtrics

JULY 15, 2019

This morning, I was looking for a new router to help speed up our at-home internet, and beyond the traditional preferences, I was also able to sort by connectivity type (Wireless preferred), computer type, and speed, which helps to make the best decision when it comes to equipping my home.

Customer Experience 37

Customer Experience Self Service Apparel Social Media 37

Brad Cleveland Blog

FEBRUARY 26, 2016

The onboard wireless service, provided by Gogo, is enabling me to track flight … Continue reading → The post The Edge of Service® Newsletter, Issue 16: Four Levers in Innovation in Customer Experience appeared first on Brad Cleveland.

Innovation 26

Innovation Wireless Customer Experience Customers 26

Brad Cleveland Blog

FEBRUARY 26, 2016

The onboard wireless service, provided by Gogo, is enabling me to track flight progress and catch up with some research and email. The Edge of Service™ Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado.

Wireless 24

Wireless Innovation Customer Experience Customers 24

Brad Cleveland Blog

FEBRUARY 26, 2016

The onboard wireless service, provided by Gogo, is enabling me to track flight progress and catch up with some research and email. The Edge of Service® Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado.

Wireless 20

Wireless Innovation Customer Experience Customers 20

Doing CX Right

JULY 24, 2019

I left my customer experience job at Verizon Wireless to join Schindler in North America. We need diversity of thought in every meeting, and we also need to allow women to have leadership roles, especially in a traditionally male organization. That approach did not drive a customer-centric culture or employee accountability.

NPS 40

NPS Measurement Net Promoter Score Effort Score 40

Beyond Philosophy

NOVEMBER 29, 2014

A large part of what that means to us is to not open any of our GameStop, SimplyMac, Spring Mobile or Cricket Wireless U.S. This tradition has become a hallmark of American Culture; much like Boxing Day is in the UK. Blogs Social Media Thought Leadership customer service' Follow Colin Shaw on Twitter @ColinShaw_CX.

Social Media 117

Social Media Wireless Retail Leadership 117

Michel Falcon Experience

FEBRUARY 11, 2019

In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. That culture matters, employee engagement matters. Pete’s Beach, Florida.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Bold360

DECEMBER 1, 2016

Under his leadership at Dupray , he has managed to expand the brand to 6 countries and to increase website traffic by over 5000%. Providing a great customer experience is first a function of culture. When the culture supports providing a great customer experience, then the software is very helpful. Matthew Mercuri. Dupraysteam.

Software 40

Software Customer Experience Company CRM 40