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Arizona Diamondbacks CEO Creates Fan-Centric Culture

Experience Matters

But Hall is so committed to the culture, fan experience, and community items that he told me that the organization was cutting baseball payroll this year instead of cutting those other items. Hall takes culture so seriously that he renamed the front office as the “Culture & Innovation Center.” Fan experience.

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Are You Delivering “Comfort and Joy” to Your Customers?

Customer Bliss

Chip is also a customer service keynote speaker who educates organizations on how to create a customer-centric culture. He also has written more than 700 columns for many business journals, magazines, and top blogs. Magazine , Wall Street Journal , USA Today , CEO Magazine , Money Magazine, and Entrepreneur.

Metrics 288
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Hire People Who Will Make Your Company Unforgettable: A Case Study

Customer Bliss

Here is one of my favorite stories about a company who takes the time to really know about the people who might join their team, learn if they jive culturally, and probe to hire people with “light behind their eyes” and empathy in who they are as people. They won’t sacrifice their culture for growth, Crosby says.

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Celebrating Tony Hsieh's Contribution to CX

CX Accelerator

When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Also, they published the Culture Book (pictured). As a writing teacher and literary magazine-type person, I loved this. Zappos is a case study on how to create a customer-focused culture.

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7 Top Tips to Create a Customer-Centric Culture 

ijgolding

What all seasoned customer experience professionals know, is that you can have all the tools and methodologies in the world, but if the culture of an organisation does not support your ability to transform the way that organisation behaves, then customer centric transformation may remain a pipe dream. It is not a project or an initiative.

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Create Your CX Charter with These 6 Questions

Experience Investigators by 360Connext

How you communicate will be based on your organization, your culture and your communication options. Some provide robust communications programs that include things like a customer experience magazine delivered to leaders monthly. Some do this with a simple technique like adding a customer quote of the week to dashboards.

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Do You Care About Your Employees?

CX Journey

Beyond Nice," , which you can find in Conscious Company Magazine's Spring 2018 issue - or just click the article name to download the PDF. Establish core values and guiding principles that set the tone for the company culture , a culture that puts people first. The article? It starts with the CEO and the executive team.