Thematic

OCTOBER 30, 2024

54% of social media users use these platforms for product research. And that’s where social media sentiment analysis comes in. AI analytics tools allow you to rapidly analyze thousands of posts from social media channels. Skip straight to the Best Tools for Social Media Sentiment Analysis.

Social Media 62

Social Media Analysis Tools Multi-Channel 62

InMoment XI

FEBRUARY 6, 2024

In today’s digital landscape, the importance of social media marketing cannot be understated. Social media platforms like Facebook, YouTube, X (formerly called Twitter), TikTok, Instagram, and LinkedIn (among others) are essential for businesses looking to attract customers, gather valuable feedback, and foster customer loyalty.

Social Media 195

Social Media Marketing Advertising Feedback 195

InMoment XI

APRIL 3, 2025

The most successful CX transformations go beyond data integrationthey focus on culture, governance, and that company-wide commitment to CX excellence. For example, for those businesses operating across Europe and beyond, identifying cultural differences in CX expectations is critical.

Culture 195

Culture Social Media Loyalty Government 195

BirdEye

NOVEMBER 18, 2024

Managing social media requires juggling content creation, scheduling, analytics, and engagement – tasks that can overwhelm even experienced marketers. AI tools for social media transform this complex process into a streamlined operation, helping you boost engagement while saving hours each week.

Social Media 59

Social Media Tools Multi-Channel Guidelines 59

eglobalis

JUNE 27, 2024

This strategy should encapsulate everything from understanding customer behaviors and preferences to aligning internal processes and cultures around those insights. Aligning the Organization’s Culture The organization’s culture should support and promote customer-centric values.

Strategy 453

Strategy Customer Experience Net Promoter Score Customer Centricity 453

CX Accelerator

DECEMBER 31, 2018

When we are honest with ourselves, we all know culture is the linchpin for everything we do in the Contact Center. We have the very best and newest technology, hire the perfect “on-paper” resumes, and have the budget of King Tut, but without a healthy, positive working culture…these things are essentially meaningless.

Culture 244

Culture Contact Center Leadership Employee Engagement 244

ECXO

MARCH 6, 2025

It is a comprehensive effort that goes beyond isolated fixes, requiring alignment of leadership, strategy, culture, technology, and processes around the goal of delighting the customer. Building a Customer-Centric Culture Even the best CX strategy will falter if the companys culture doesnt support it.

B2B 339

B2B Customer Journeys How To Effort Score 339

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. It's about building real connections and driving strong social media engagement.

Social Media 52

Social Media Hotels Strategy Marketing 52

ECXO

OCTOBER 14, 2024

Customer Engagement and Interaction Social Media and Online Reviews: Monitor what customers are saying about your brand on social media and online review platforms. Leadership’s commitment to customer-centricity significantly influences the organization’s culture.

Customer Centricity 156

Customer Centricity Customer Journeys Effort Score Touchpoint 156

InMoment XI

FEBRUARY 3, 2022

We suggest Microsurveys , social media and review sites, and live chat to gain the intelligence you need to compete for Gen Z’s loyalty. Tip #3: Social Media Influencers Have Significant Reach. Gen Z’s first exposure to your brand is likely via social media, and more specifically, through social media influencers.

Employee Experience 397

Employee Experience Customer Experience Brands Social Media 397

ECXO

JULY 29, 2024

This strategy should include a thorough understanding of customer behaviors and preferences, aligning internal processes and culture with these insights. Aligning the Organization’s Culture An organization’s culture should support and promote customer-centric values.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

ECXO

JANUARY 21, 2025

Meanwhile, negative reviews flooded social media and online marketplaces. Employees Quit: Frustrated by the toxic work culture and the companys refusal to listen to feedback, many talented employees, including Sophie, left for competitors. Engage with customers on social media and foster community-building initiatives.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

Customer Bliss

MAY 25, 2018

In addition to all of this, you’ll also find examples from over 85 companies who are overturning their business practices – making this a practical and easy-to-follow guide for your experience and culture transformation. Join the movement to #MakeMomProud by employing the strategies in this new book across your organization.

Culture 277

Culture Customer Experience Hotels Policies 277

Experience Investigators by 360Connext

MARCH 11, 2025

At VUMC, he enhanced the patient experience percentile rank and developed programs to boost workforce culture and patient engagement. ” Healthcare professionals perform life-saving, transformative work every day, often in difficult circumstances. Brian has a proven track record of driving financial and operational success.

Healthcare 143

Healthcare Social Media Culture Groups 143

InMoment XI

DECEMBER 6, 2024

These providers manage interactions across various channels, including customer support, social media, live chat, email, and technical support. Communication Barriers : Language and cultural differences can pose challenges, especially when working with offshore providers.

Self Service 195

Self Service Customer Experience Resources Effort Score 195

eglobalis

JULY 2, 2024

AI avoids survey bias by covering 100% of customers and addressing the tendency of survey respondents to be more positive about a company than non-respondents, which can vary by culture. Cultural and Regional Sensitivity : Ensure feedback methods and interpretations are relevant across diverse customer bases.

NPS 453

NPS Feedback Net Promoter Score B2C 453

BirdEye

JANUARY 12, 2024

Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. In other words, hyperlocal social media marketing ensures that your message resonates with the people who are most likely to visit your store, use your services, or engage with your brand.

Social Media 109

Social Media Marketing Advertising Trends 109

Experience Investigators by 360Connext

DECEMBER 3, 2024

Top 10 Online Marketing Experts, Forbes Top 50 Marketing Influencer, Entrepreneur Magazine Top 25 Content Marketers, Express Writers/Buzzsumo Top 10 Social Media Influencers, Social Media Explorer Follow Andy and Orbit Media on… LinkedIn: linkedin.com/in/andycrestodina/ LinkedIn: linkedin.com/company/orbit-media-studios-inc./

Handbook 143

Handbook Social Media Retail Trends 143

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 116

Social Media Management Guidelines Brands 116

ECXO

MARCH 6, 2025

Celebrating International Womens Day International Womens Day (IWD) is a global celebration of the social, economic, cultural, and political achievements of women. Her performances on the global stage have showcased her artistic abilities while also promoting cultural unity and mutual respect through music.

Leadership 191

Leadership Culture Innovation Social Media 191

ECXO

DECEMBER 25, 2024

Actively Collect and Leverage Customer Feedback What to Do: Use surveys, social media listening, customer reviews, and even interviews to gather insights. in-store, online, mobile apps, and social media). Foster a culture where employees feel valued and motivated to deliver exceptional service.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Calabrio

MARCH 25, 2025

In today’s digital landscape, this involves gathering data from diverse sources like surveys, social media, online reviews and, crucially, contact center interactions. Social listening tools, on the other hand, monitor social media platforms and online forums to capture unstructured feedback and brand mentions.

Software 130

Software Customer Journeys Tools Contact Center 130

Customer Bliss

JUNE 6, 2018

Asking, how do we build a learning organization in a culture of continuous improvement? Eric knew that changes had to be integrated into the culture and employee experience. Then, he spent time gathering customer feedback from call centers, social media, etc. Think about CX of the Future.

Employee Experience 221

Employee Experience Culture Loyalty Travel 221

BirdEye

NOVEMBER 18, 2024

” These social media mantras sound simple, but the reality is that you’re spending countless hours staring at blank screens, struggling to create fresh content for multiple platforms. What if you could create a month’s worth of relevant posts in just a few hours while increasing your social media engagement rates?

Social Media 52

Social Media How To Guidelines Trends 52

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. Social media approval workflows are like your brand’s lifejacket — they help you stay afloat even when navigating choppy waters. Watch the Free Demo Now.

Social Media 109

Social Media Multi-Channel Software Feedback 109

Lumoa

FEBRUARY 9, 2023

Customer-Centricity Customer centricity refers to customer-oriented culture in the company. Build CX into the culture: build long-lasting principles oriented on customer success. Social Media You might be wondering why social media is on the list. It’s simple.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

ECXO

OCTOBER 30, 2024

This could be achieved through platforms that encourage user-generated content, forums for discussion, or social media engagement. From countless product reviews to social media opinions, the sheer volume of information can be overwhelming and lead to decision fatigue. Clear and concise communication is critical.

Customer Experience 156

Customer Experience Self Service Social Media Consumers 156

ECXO

JULY 1, 2024

It’s all about creating that deep, emotional connection that turns regular customers into passionate brand ambassadors and transforms ordinary brands into true cultural icons! Exploration of Archetypes: Jung identified several universal archetypes that are shared across cultures and time.

Customer Experience 358

Customer Experience Culture Trends Social Media 358

ECXO

FEBRUARY 3, 2025

Thanks to social media and review platforms, unhappy customers now have megaphones to share their dissatisfaction. Encourage team members to share success stories and strategies to foster a culture of continuous improvement. Create a culture of continuous improvement: Use feedback and data to refine your approach over time.

Sales 263

Sales Customer Experience e-support Examples 263

InMoment XI

MARCH 21, 2022

At the end of the day, you need a single platform that can combine direct survey data from customers, but also indirect data (like social media reviews), and inferred data (like contact centre chat logs). Challenge 2: Figuring Out Customer Trends.

Brands 397

Brands Roadmap Strategy Social Media 397

InMoment XI

OCTOBER 26, 2022

Integrate Data From Everywhere Into Your CX Platform Increase Experience Awareness Encourage a Culture of Commitment. #1: Whether it be surveys , review sites , or social media. 3: Encourage a Culture of Commitment. A “Culture of Commitment” is the ultimate goal of any customer experience program.

Retail 397

Retail Customer Centricity Government Chief Customer Officer 397

CSM Magazine

OCTOBER 29, 2024

In this article, we will explore the artistic aspects of video games, how they inspire creativity in both players and developers, and the growing cultural impact of games as an art form. This participatory culture strengthens the bond between game developers and their audience, further demonstrating the impact of games as an artistic medium.

Video 105

Video Entertainment Culture Transportation 105

Experience Investigators by 360Connext

OCTOBER 5, 2021

Keep your finger on the pulse of social media, user reviews, and customer questions. Social media is a great place to check out what’s going right and not-so-right with your customer’s journey. . Social media is a great place to check out what’s going right and not-so-right with your customer’s journey. .

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

InMoment XI

JULY 4, 2022

You need to be listening to social media, complaints, and your employees who are likely to understand where your paint points are. Internal Data: Most businesses will have a strong customer relationship management system (CRM) that will store all customer and behavioral data. 4: Don’t Stop.

ROI 370

ROI Return on Investment Social Media Survey 370

InMoment XI

OCTOBER 23, 2024

Offer 24/7 customer service across multiple channels, including mobile apps, social media, chatbots, and live chat. This created a customer-centric culture that increased its revenue by 5%. Focus on employee training to create a customer-obsessed culture. Encourage personalized member services.

Banking 195

Banking Customer Experience Effort Score Financial 195

C3Centricity

FEBRUARY 13, 2024

This approach is not just about streamlining processes; it’s about fostering a culture where every team member is empowered and encouraged to seek out ways to enhance performance and productivity. It’s about nurturing a proactive culture that anticipates and responds to changes swiftly.

Customer Insights 296

Customer Insights Feedback Social Media Culture 296

InMoment XI

MAY 10, 2022

Work toward a culture of centered on employee engagement and provide your staff with regular training, feedback, and incentives to encourage consistently excellent performance. social media, email marketing, online advertising, and in-store promotions). Simply put, investing in employee engagement saves you money.

Retail 370

Retail Net Promoter Score Loyalty Programs Effort Score 370