Michel Falcon Experience

JULY 16, 2021

… The post #07: How Companies Are Learning From Pro Sports to Lead Their Teams with Cody Royle appeared first on. To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here.…

Sports 167

Sports Company Employee Engagement Culture 167

Alida

APRIL 21, 2023

Sport fandom is a unique concept: few other cultural phenomena engage and enthral people from all over the world in the way that sport does. As time and technology have evolved, the habit of participating, talking, reading, listening, or watching sports has remained a chosen past-time for billions across the globe.

Sports 130

Sports Engagement Culture How To 130

AskNicely

MAY 16, 2016

No matter what role in customer service you have, having a customer service dashboard will help you become better at your job and improve your company’s customer-inspired culture. The post Dashboards: Driving Your Business Like a Sports Car, Not a School Bus appeared first on AskNicely.

Sports 272

Sports Net Promoter Score Metrics Measurement 272

ShepHyken

SEPTEMBER 23, 2024

He is an active member of his community, serving on the board s of the Nashville Sports Council, Salvation Army, Belmont University, Nashville Chamber of Commerce, and the Nashville branch of the Federal Reserve Bank of Atlanta. About: Terry Turner has been the president and CEO of Pinnacle Financial Partners since it was founded in 2000.

Culture 87

Culture Sports How To Financial 87

ECXO

JULY 16, 2024

In industries where innovation is the key to staying ahead, encouraging a culture of adequate sleep can lead to groundbreaking ideas and solutions. Creating a Sleep-Friendly Work Culture Flexible Work Hours: Allowing flexible work hours can help employees manage their time better, ensuring they get adequate rest.

Customer Experience 337

Customer Experience Policies Culture Innovation 337

Maru Group

MARCH 16, 2021

But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. Other sports are faring far worse.

Sports 52

Sports Innovation Social Media Culture 52

Experience Investigators by 360Connext

NOVEMBER 2, 2015

For those of us who are sports fans (cough cough, Go Cubs!) The post Sports Lessons – How to Turn Customers into Fans appeared first on Customer Experience Consulting. it’s sometimes weird to hear about our beloved teams as “products.” In the last few months, I’ve had the privilege of getting an up-close […].

Sports 110

Sports How To Consulting Customers 110

Optimove

NOVEMBER 29, 2022

So, it makes sense and is quite intuitive to assume that sports bettors worldwide will support their own country and bet on their own team at higher rates during the World Cup. You can also look at geographical elements and how culture has an intrinsic role here. I can assure you it is much, much more important than that.

Sports 52

Sports Gamification Groups Trends 52

Maru Group

MAY 5, 2020

As we continue to seek to understand how the COVID-19 pandemic affects consumers’ day-to-day realities, we conducted qualitative research with sports fans to dive deep into their feelings, actions, and attitudes. Globally, sports have been put on hold. Cultural Context. As any fan knows, sports represent more than competition.

Sports 52

Sports Engagement Marketing Entertainment 52

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

AskNicely

MAY 16, 2016

No matter what role in customer service you have, having a customer service dashboard will help you become better at your job and improve your company’s customer-inspired culture. The post Dashboards: Driving Your Business Like a Sports Car, Not a School Bus appeared first on Net Promoter Score from AskNicely.

Sports 150

Sports Net Promoter Score Metrics Measurement 150

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: Welcome to the People-First Culture podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Welcome to the People-First Culture podcast with Michel. When did you first learn that company culture could actually drive growth?

Culture 60

Culture Company ROI Leadership 60

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. Nike has created a culture of exclusivity with its loyalty program and this approach doesn’t just increase repeat purchases, it also makes customers feel like they are part of something bigger.

NPS 52

NPS Loyalty Strategy Loyalty Programs 52

Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. What can be done to improve the “click to porch” experience (from order to delivery).

Sports 197

Sports Customer Experience Travel B2C 197

InMoment XI

FEBRUARY 15, 2023

What these additional elements suggest is that customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization—and that your success will be limited if it is a grassroots effort and not a strategy led and supported by the executive leadership team.

Sports 221

Sports Leadership Lifetime Customer ROI 221

InMoment XI

FEBRUARY 8, 2023

CX leaders must have the will and influence to drive demonstrable culture change, improvement, and ROI no matter where they report within the company. Customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization.

Sports 221

Sports Financial ROI Leadership 221

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. So, so that type of cultural leadership, right. Russel Lolacher. What are some red flags?

Culture 98

Culture Connections Leadership Communication 98

ShepHyken

JANUARY 15, 2024

Elite performance in business and sports involves an emphasis on mindset mastery and deliberate practice. ” About: Art Turock is an elite performer in both business and sports. How can businesses encourage a shift from a blaming culture to a solution-focused accountability culture?

Sports 85

Sports How To Exercises Culture 85

Joe Rawlinson

JULY 22, 2024

Boosting Team Morale Team spirit is crucial for a cohesive work culture. Imagine your team members sporting customized apparel or stationery—these items not only create a professional look but also reinforce a shared identity and pride in their workplace. Personalized merchandise can foster a sense of unity and pride among employees.

Apparel 78

Apparel Return on Investment Sports Culture 78

Experience Matters

JANUARY 21, 2019

I know that many people don’t like the team, but there’s no denying that the Patriots have built a dynasty and are one of the most dominant teams in recent history (across any sport). How do the Patriots keep achieving success? By implementing a system that creates winning teams.

Sports 219

Sports Culture System Customer Experience 219

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. I Googled the quote to find out who to attribute it to and found numerous variations: In sports, Ken Griffey Jr., My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy.

Entertainment 92

Entertainment Sports Customer Service Training Training 92

Totango

JANUARY 10, 2024

Our leadership team embraces a culture of ‘listen and learn,’ redefining how we share and act on customer insights. What could your organization accomplish if your workplace embraced a culture of listening and learning from one another rather than being siloed off and defensive? Madhavi Bezwada, VP of Client Success at Waystar.

Sports 96

Sports Leadership Culture Customer Satisfaction 96

CSM Magazine

SEPTEMBER 12, 2024

Incorporate Occasional Fun Activities and Icebreakers Introducing fun activities and icebreakers into the workplace can have a huge impact on team morale and build a supportive workplace culture. During big sporting events, you can even make things interesting with sports betting.

Sports 52

Sports Culture Exercises Feedback 52

Experience Investigators by 360Connext

APRIL 27, 2021

Cultivate an engaging company culture. If your employees think you value and expect their feedback, they will actively look for ways to make improvements to internal processes, culture , and other impactful aspects of your business. Culture also drives collaboration on the customer’s behalf. Now, go attack the things you can.

Customer Journeys 291

Customer Journeys Customer Experience Culture Sports 291

Heart of the Customer

FEBRUARY 4, 2015

The post Interview with Laurie Englert – Customer Experience is a Team Sport appeared first on Heart of the Customer. Culture Customer Experience Customer Journey Map Interviews' And the way she answered it was by creating an environment where customer experience is everybody’s job. Laurie […].

Sports 60

Sports Customer Journeys Customer Experience Culture 60

North Highland

JUNE 3, 2019

In this blog, Pavan Bilkhoo, a leader within North Highland’s Global People & Change practice, chats with Joe Shaw, the Saracens Skills and Attack Coach, and gets his thoughts on how organisations can develop purpose-driven values and create enviable cultures for their teams – whether in sport or business.

Culture 74

Culture Sports Meeting Connections 74

Upwave

MAY 26, 2022

With teams that are working across different countries, time zones and cultures, we know how important it is for Upwavers to feel connected. Patricks Day Happy Hour: When we’re not chugging hot sauce for the sport of it, Upwave encourages the team to give back to philanthropic organizations they are passionate about.

Culture 26

Culture Sports Roadmap Advertising 26

Smith+co CX

JUNE 9, 2016

As Mike Ashley stood before MPs this week to defend his business, it was clear that he didn’t have a handle on everything that was happening within his own company, and the Sports Direct boss went on to admit as much. If things are left to chance, toxic cultures spring up like weeds, and disillusionment spreads like wildfire.

Sports 28

Sports Culture Case Study Employee Experience 28

Michel Falcon Experience

JANUARY 9, 2020

On Breaking It Down, I sit down with entrepreneurs and business executives to help them solve company culture, employee engagement and customer experience challenges in their organization. On the premiere episode with CEO/Founder of Sport and Social Group Kristi Herold and I explore: 1. Tipping Culture In Non-Traditional Tipping Jobs.

Engagement 78

Engagement How To Sports Employee Engagement 78

QuestionPro Audience

MAY 7, 2018

From sports to culture, this is a must-read for anyone who loves to have fun. While some of these seem obvious (like your mother always told you, “stand up straight!”), it’s good to take a reminder course in projecting confidence. 3 – 2018’s MOST FUN STATES IN AMERICA . Work hard, play harder! 4 – FROM KODAK TO IPHONOGRAPHY.

Infographics 170

Infographics Sports Banking Course 170

Experience Investigators by 360Connext

APRIL 23, 2024

Strategic Investments in Customer Experience As we often say, CX is a team sport. This not only enhances skills but also fosters a culture that prioritizes customer experience. This requires a culture of innovation, and customer experience innovation is a known differentiator in the market.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Experience Matters

NOVEMBER 27, 2014

I really enjoy leading and being a part of the Customer Experience Professionals Association, because of the wonderful volunteers and the amazing culture of sharing across our community. MIT Sloan Sports Analytics Conference. This wonderful conference combines two of my favorite things: sports and analytics.

Sports 278

Sports Conference Groups Analytics 278

Michel Falcon Experience

NOVEMBER 7, 2019

Mark Mastrov (left) and Barstool Sport’s Dan Katz (right). The post How to Earn Customer Loyalty and Maximize Employee Retention With A Unique People-First Culture Strategy appeared first on Customer Experience Customer Service Keynote Speaker. and end our relationship. An investment in your people is an investment in loyalty.

Loyalty 60

Loyalty Culture Strategy How To 60

ShepHyken

JULY 8, 2024

She said a few other words that insulted her coworkers, but I stopped her and said as nicely as I could, “I’m sorry you’re frustrated with the team in the kitchen, but you really shouldn’t complain about them to us.” Customer service is a team sport. There are others who support you and those whom you support.

Sports 146

Sports Customer Service Training Customer Service Training 146

Experience Investigators by 360Connext

APRIL 24, 2017

In most cases, it’s new philosophy, limited staff and authority, and typically a culture straining against the wave of change that is required with a successful customer experience strategy. If CX were an Olympic sport, it would be gymnastics. It also takes a bunch of traits that are often not found in one person. Flexibility.

Customer Experience 232

Customer Experience Sports Communication Consulting 232

Up Your Service

AUGUST 8, 2018

KAUFMAN: This speaks directly to the area that I’m best known for around the world: developing “uplifting service cultures.” Furthermore, these companies incorporate what I call the “12 building blocks of uplifting service culture.” SPEAKING.COM: What are a few of the 12 building blocks of service culture?

Culture 53

Culture Airlines Net Promoter Score Leadership 53

Qualtrics

MARCH 21, 2019

In the battle for attention, popular culture is an invaluable asset. At Qualtrics X4 Summit we heard from Greg Dzurik, VP of Marketing at Yum Brands about what businesses can do to create moments in culture. Capitalize on culture. Huge benefits that have been achieved by simply tapping into a cultural moment.

Culture 40

Culture Brands Entertainment Sports 40