Thematic

OCTOBER 30, 2024

This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance. VoC analysis helps businesses identify what drives customer loyalty and satisfaction, enabling them to implement changes that resonate with their audience.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Pretium Solutions

JANUARY 1, 2012

In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Customer-centric organizations consistently attain higher profits than those companies that are not customer-centric. The key difference is how you focus your company. Seek Referrals.

Customer Centricity 49

Customer Centricity Handbook Loyalty Policies 49

Thematic

APRIL 3, 2025

Download NLP Generative AI Text Analytics Handbook Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP? With Thematic, Atom Bank was able to standardize analysis, eliminate data silos, and uncover which themes were driving—or hurting—their customer experience metrics.

Analytics 62

Analytics Trends Marketing Social Media 62

Pretium Solutions

JANUARY 1, 2012

In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Customer-centric organizations consistently attain higher profits than those companies that are not customer-centric. The key difference is how you focus your company. Seek Referrals.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40

Pretium Solutions

JANUARY 1, 2012

In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Customer-centric organizations consistently attain higher profits than those companies that are not customer-centric. The key difference is how you focus your company. Seek Referrals.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Survicate

MARCH 20, 2019

He also mentions that a customer-centric focus brought the company to initiate an entire conference, NextCon, around the subject. “ When I took over as the sales trainer, I adopted a more customer-centric sales approach. Let’s take a look at what it takes to take customer feedback potential to the fullest.

Tips 85

Tips Customer Centricity Social Media Insurance 85