CSM Magazine

APRIL 25, 2024

In today’s fast-paced market, businesses across the UK face numerous hurdles in attracting and retaining customers. With the advent of digital technology and social media, customer expectations are higher than ever. Businesses must navigate these waters carefully to build a loyal customer base.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52

SurveySparrow

SEPTEMBER 5, 2023

Positive Experiences Lead to Loyalty When you step into a dealership and the staff treats you like a valued guest, it’s not just a pleasant interaction – it’s a glimpse into the power of automotive customer experience. Brands that prioritize creating positive interactions at every touchpoint cultivate a loyal customer base.

Automotive 52

Automotive Trends Strategy Customer Experience 52

NobelBiz

JULY 31, 2023

Imagine it as a virtual queue at your favorite coffee shop, where each customer patiently waits for their turn to be served. With features such as personalized hold music, informative messages, and updates on queue status, the time customers spend on hold is transformed from a mundane wait to an engaging experience.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. Engaging employees. Great service in unexpected places.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

SmartKarrot

AUGUST 13, 2020

In the customer success industry, building trust is extremely important. The trust between a customer and a company is just as significant as it is for any other relationship. When you genuinely connect with your clients, you can create multi-dimensional brand loyalty. Provide multiple feedback channels. Final take.

Multi-Channel 10

Multi-Channel Customer Retention Loyalty Entertainment 10

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Experience Matters

APRIL 7, 2015

1) Company Overview: Confirmit enables businesses to operationalize feedback and drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer (VoC), Employee Engagement and Market Research (MR) programs. Confirmit.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120