SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

SurveySensum

APRIL 28, 2023

Did you know exceptional customer service is key to retaining customers? Studies show that 93% of customers are more likely to repurchase from companies that offer excellent customer service. Therefore, it is essential to prioritize your customers and deliver exceptional customer service.

NPS 52

NPS Loyalty Measurement Customer Service 52

NobelBiz

JANUARY 16, 2024

These campaigns are essential, for expanding customer bases, nurturing leads and ultimately driving sales. Through these initiatives businesses can establish connections, foster relationships and effectively promote their products or services. These campaigns are crucial for delivering exceptional customer service and support.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

Magellan Solutions

APRIL 4, 2024

With a live chat agent, they can receive personalized guidance, have their doubts addressed, and be gently nudged towards completing that purchase—all while experiencing exceptional customer service. Regularly review and update those resources to align with the latest trends and customer expectations.

Wait Times 52

Wait Times Guidelines Exceptional Customer Service Competitive Advantage 52