Thematic

MARCH 30, 2025

Making business decisions based on gut instinct isn’t a smart strategy anymore. Customer expectations are evolving fast, and the only way to stay ahead is with data-driven customer insights. That’s a clear sign that businesses using customer insights effectively have a real competitive edge.

Customer Insights 62

Customer Insights Data Analytics How To 62

Thematic

OCTOBER 30, 2024

This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance. VoC analysis helps businesses identify what drives customer loyalty and satisfaction, enabling them to implement changes that resonate with their audience.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Thematic

MARCH 26, 2025

In particular, customer review analysis helps surface recurring themes and pain points shared in public feedback, giving teams a clearer picture of user sentiment. Without a structured feedback loop, businesses operate in the dark, relying on assumptions rather than real customer insights. Where Should You Collect Feedback From?

Feedback 62

Feedback Social Media Analysis Survey 62

ChurnZero

MAY 13, 2022

As your team grows, as your customer base diversifies, as you try to do more, you need someone who’s solely focused on that. Sometimes in Customer Success, we think we’re not part of the problem because we deal with customers all the time. Expand your product feedback pool beyond customers. “At

Chief Customer Officer 98

Chief Customer Officer Customer Success Handbook Feedback 98

SurveySensum

JULY 14, 2020

She is now Chief Customer Officer at ClearAction Continuum. She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. She led CX company-wide for 11 years at Applied Materials.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ChurnZero

MAY 13, 2022

As your team grows, as your customer base diversifies, as you try to do more, you need someone who’s solely focused on that. Sometimes in Customer Success, we think we’re not part of the problem because we deal with customers all the time. Expand your product feedback pool beyond customers.

Chief Customer Officer 52

Chief Customer Officer Customer Success Handbook Feedback 52