Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Action is broken down into two parts of engagement – employee and customer: Employee Engagement.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Bold360

DECEMBER 1, 2016

When evaluating customer experience, you need to have a process where you’re consistently contacting recent customers to learn about the specifics of their experience in order rectify a negative experience or enhance a positive one. Treat your customers like people, not data. Oren Greenberg. kurve_digital.

Software 40

Software Customer Experience Company CRM 40

Lumoa

JUNE 22, 2021

Long track record with gathering insights and operationalizing improvements based on voice of the customer, establishing customer insight programs, and working strategically and operative with CX and customer journey management. And besides all this, you’re also a customer experience manager at ICE.

Customer Centricity 208

Customer Centricity Customer Experience Hotels Customer Journeys 208