Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. voucher-based. Great service in unexpected places.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Currency Alliance

DECEMBER 19, 2022

This article will cover the key opportunities for AI in loyalty – and more widely in the travel and retail sectors. In loyalty, this can be especially powerful in using distressed inventory to create greater customer value for members, in adjusting margins based on demand, or proactively managing program liability.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Currency Alliance

DECEMBER 17, 2019

It will cost you no more than other products or services aggregated in your catalog, and you will discover a great many more rewards that customers genuinely want to earn. Consider also that user-generated content, whereby consumers (unwittingly or otherwise) reveal their interests, has already proven popular in travel[vi].

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

ChurnZero

MAY 13, 2022

As your team grows, as your customer base diversifies, as you try to do more, you need someone who’s solely focused on that. Sometimes in Customer Success, we think we’re not part of the problem because we deal with customers all the time. Expand your product feedback pool beyond customers. “At

Chief Customer Officer 98

Chief Customer Officer Customer Success Handbook Feedback 98

SuiteCX

JANUARY 19, 2015

Key Learning: Bringing in partners is a good way to shore up limited resources during a major implementaDon.

Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100

Currency Alliance

NOVEMBER 17, 2020

putting the customer at the center of your business model. Layering customer-centricity on top implies a single view of the customer – augmented with data from outside your business, and having the tools to make customer insight actionable. To earn $25 in points/miles at 1%, the customer must spend $2,500 per year.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

North Highland

SEPTEMBER 16, 2019

New leads came easily, and an aggressive customer identification and acquisition process wasn’t always necessary. Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment. This is no longer a bonus for consumers—it’s table stakes.

Travel 45

Travel ROI Entertainment CRM 45

Optimove

MAY 25, 2023

Customer Segmentation: Optimove allows you to segment your customer base into distinct groups based on various attributes such as demographics, usage patterns, or preferences. You can develop cross-sell strategies specific to each group by creating targeted customer segments.

Multi-Channel 52

Multi-Channel Strategy Customer Journeys Touchpoint 52

ClearAction

MARCH 20, 2020

Unless you’re acting on the insights in ways that help your whole customer base benefit now and in the future, you’re likely expending a lot of energy and resources without moving the needle significantly. By this she’s referring to customer insights you have on-hand, that have yet to be harvested.

Customer Centricity 62

Customer Centricity Voice of Customer Customers Financial 62

ClientSuccess

MAY 8, 2020

As you look at the impact of the Covid crisis on SaaS businesses around the globe, it seems to be shaking out as follows: If you’re a SaaS CEO in a highly impacted industry such as travel & hospitality, retail, or food & beverage you’re getting devastated. My heart truly goes out to you.

Customer Success 83

Customer Success Customers Sales Course 83

Experience Matters

APRIL 7, 2015

The ability to provide real-time guidance based on the customer journey transactions and interactions and address personalized customer needs, improving customer loyalty. Customers also benefit from various networking opportunities, one-on-one trainings, as well as top-tier entertainment.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

C Space

DECEMBER 3, 2021

Michael Müller, Director Global Brand Strategy, Customer Insights, Audi. Additionally, we shared our vision for future travel and high-class experiences by introducing a new showcar generation. As a brand you have to be empathic and agile and provide technical and emotional benefits for your customers.

Automotive 52

Automotive Brands Software Innovation 52

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Arie Goldshlager – Customer Strategy, Customer Analytics, Innovation Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

BirdEye

MARCH 24, 2023

For example, if you email customers monthly snapshots of their results, include a social media sharing button or link that allows them to share those results with their followers on LinkedIn. Advertising Advertising can increase brand visibility and grow your customer base. YouTube is the largest online video platform.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Currency Alliance

FEBRUARY 26, 2019

Frequency is important, but the best buckets would be based on customer lifestyle preferences – which is probably why personalization efforts in loyalty typically remain poor. A useful set of segments might include: For Travel. Frequent business travelers. Occasional business travelers. For Retail. Gender-related.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

ProProfs Chat

NOVEMBER 19, 2021

A demographic survey question is all about capturing personal information and helps you portray a clear picture of your customer base. These poll questions are intended to collect customers’ basic information such as their age, gender, area of residence, etc. How did you feel about our customer service?

Engagement 98

Engagement Sports Net Promoter Score Effort Score 98

Kustomer

JULY 29, 2021

As we’re locked down, we don’t get to travel as much anymore, but an ad popped up for flying in deep dish pizza from Chicago last week and I couldn’t resist. Where there’s that customer’s order history. What do you know about that customer based on maybe an online assessment that they’ve filled out?

Omni-Channel 98

Omni-Channel Social Media e-support Self Service 98

Currency Alliance

APRIL 10, 2021

The 40-60% of less frequent customers are a far larger commercial opportunity. Capture exclusive customer insight. Your proprietary data tells you a lot about your most frequent customers. Grocery chains tend to have high frequency and high monthly spend, so they can reach 60-75% customer participation.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

Grocery chains tend to have high frequency and high monthly spend, so they can reach 60-75% customer participation. Travel programs work well for frequent business travelers, but deliver little value to the 95% of people who don’t travel often. Push your team to capture exclusive customer insight.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

SurveySparrow

SEPTEMBER 26, 2023

This trend not only improves response times but also reduces the workload on human customer support agents, ensuring faster and more consistent service. Harnessing Data Analytics for Customer Insights Data analytics is becoming increasingly crucial in understanding customer behavior and preferences.

Customer Experience 52

Customer Experience Self Service e-support Trends 52

ChurnZero

MAY 13, 2022

As your team grows, as your customer base diversifies, as you try to do more, you need someone who’s solely focused on that. Sometimes in Customer Success, we think we’re not part of the problem because we deal with customers all the time. Expand your product feedback pool beyond customers.

Chief Customer Officer 52

Chief Customer Officer Customer Success Handbook Feedback 52

Currency Alliance

FEBRUARY 10, 2020

Customers understand this, and they have demonstrated they are willing to allocate share of wallet and share their data in exchange for the value of greater personalization, recognition and positive experiences. travel (Budget car rental, Velocity). That makes your program seem a lot more worthwhile to people who aspire to travel.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Currency Alliance

DECEMBER 1, 2020

Customer singular. Profitable companies will capture insight from their loyalty partners, and build a single view of the customer based on many new dimensions of data collected in a transparent network. For example, imagine that you sell travel, insurance, clothing, household goods or food. All-around AI.

Loyalty Programs 52

Loyalty Programs Loyalty Multi-Channel Hotels 52

Currency Alliance

NOVEMBER 16, 2021

In travel programs, redemption options are usually assembled for the most active loyalty program members – who are typically frequent business travelers – with few, lower-value options that appeal to those members who earn only once or twice per year. Adopt headless, or API-first ecommerce platforms.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

In travel programs, redemption options are usually assembled for the most active loyalty program members – who are typically frequent business travelers – with few, lower-value options that appeal to those members who earn only once or twice per year. Adopt headless, or API-first ecommerce platforms.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Qualtrics

MAY 12, 2021

And that was the starting point for Uber — rather than replicate the way taxis had always been done, they went outside-in and re-imagined the experience by applying creative thinking to the customer’s problems. The result?

Study 26

Study Policies Competitive Advantage Feedback 26

Kustomer

NOVEMBER 1, 2021

As we’re locked down, we don’t get to travel as much anymore, but an ad popped up for flying in deep dish pizza from Chicago last week and I couldn’t resist. Where there’s that customer’s order history. What do you know about that customer based on maybe an online assessment that they’ve filled out?

Omni-Channel 52

Omni-Channel Social Media Strategy e-support 52

CSM Magazine

OCTOBER 18, 2024

With the advent of sophisticated marketing CRM software , businesses can now create highly targeted and personalized campaigns that resonate with individual customers. These tools enable brands to segment their customer base, analyze behavior patterns, and predict future needs with remarkable accuracy.

Loyalty 52

Loyalty Customer Experience CRM e-support 52

Currency Alliance

OCTOBER 21, 2024

For this reason, partnerships are common between high-frequency (but arguably boring) categories, such as grocery and credit cards, and exciting, low-frequency businesses in travel and entertainment. For a travel brand, of course, that footprint would often be global or based on their flight network.

Loyalty 52

Loyalty Loyalty Programs Hotels How To 52

Currency Alliance

AUGUST 16, 2019

Value, that is, to a minority of highly-frequent, high-spending customers. Today, practically all these higher-spending customers are already enrolled in ‘no-brainer’ loyalty coalitions. To the majority of less-frequent customers, these partnerships are not only impersonal, but many are downright irrelevant. The partner mix.

Loyalty 40

Loyalty Brands Loyalty Programs Airlines 40