Remove Customer Base Remove Customer relationships Remove Financial
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At a Glance: 3 Employee & Customer Experience Program Use Cases for Financial Services Brands

InMoment XI

Financial services brands know that customers take their money seriously, so many of them leverage employee and customer experience programs to understand what their customers need, then create experiences that build trusting, positive customer/brand relationships. Use Case #2: Preventing Churn.

Financial 221
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Why A Customer Engagement Platform Is Crucial for Business Success

InMoment XI

What is the Difference Between a Customer Engagement Platform and Customer Relationship Management (CRM)? Debating the differences between customer engagement platforms and CRM systems is natural. These customer engagement strategies lead to increased customer satisfaction and repeat business.

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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

Linking customer experience to business value is critical to secure buy-in and maintain momentum. One approach is identifying value pools or key leverage points where better experience will yield financial returns. Voice of the Customer and Feedback Loops Listening to customers is at the heart of any customer experience initiative.

B2B 314
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Why You Should Aspire to Drive Customer Lifetime Value—Not ‘Just’ Upsell Customers

InMoment XI

Cross-selling and upselling have formed the bedrock of brand aspirations for their existing customer base for a long time now. Using these pillars allows companies to spell their programs out in financial terms, which is essential to quantifying their impact and gathering support.

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How Customer Experience Automation Can Improve Business Performance

InMoment XI

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? Of the 81% of organizations automating workflow processes, 98% report that reducing errors is a major or minor benefit of customer experience automation.

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CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence

eglobalis

Background on Samsung and Apple To fully understand how Samsung and Apple differentiate in customer experience, it’s essential to delve into the backgrounds of these two industry titans. Here, we provide an overview of their corporate structures, leadership, and financial performance. Apple: Apple’s brand loyalty is legendary.

e-support 481
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The Role of NPS in Banking and Other Financial Institutions

SurveySensum

What is NPS in Banking and Other Financial Institutions? In banking, it is crucial to gauge customer satisfaction and loyalty. And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience. This can help increase customer lifetime value and reduce customer churn.

Banking 52