Customer Base Customer Retention Lifetime Customer Retail 
CSM Magazine
FEBRUARY 6, 2019
For example, if you send an email to an existing customer promoting a new product and they decide to call directly from your listed phone number, it’s clear this online marketing channel is driving over-the-phone conversions. You can then calculate how valuable these interactions and conversions are from lifetime customers.
LiveChat
JUNE 8, 2015
Pizza Hut , to get to know their customers better, carried them through the registration process to define customers’ personal communication, pizza preferences, and delivery instructions. Pizza Hut noted a 38 percent improvement in customer retention rate. The company also engages customers beyond selling pizza.
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LiveChat
DECEMBER 9, 2016
Pizza Hut , to get to know their customers better, carried them through the registration process to define customers’ personal communication, pizza preferences, and delivery instructions. Pizza Hut noted a 38 percent improvement in customer retention rate. It pays off much more than gaining a new customer.
SurveySensum
JULY 14, 2020
He carries broad knowledge across Customer Experience, Customer Engagement, Strategic Vendor Management, Relationship Marketing, Product Development, Risk & Partnership Management, and Online & Offline Retail Management. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.
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