SurveySensum

SEPTEMBER 21, 2023

This shows the high cost of customer acquisition and how, at times, businesses fail to recoup their initial investment. In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. This conveys the importance of delivering quick customer service to increase customer retention.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. UGC serves as authentic and genuine testimonials from real customers, which can build trust and credibility for the brand.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

SurveySensum

OCTOBER 17, 2023

Ensure that the tool can handle an increasing volume of feedback as your customer base expands. Check if the tool allows for customization to match your business’ branding. Gather customer feedback in real-time. Qualaroo Qualaroo is the seventh customer feedback software for NBFCs on our list.

Feedback 52

Feedback Tools Management Knowledge Base 52