SurveySparrow

FEBRUARY 22, 2024

Customer Relationship Management (CRM) CRM is yet another crucial customer retention management software to consider. It not only manages customer information but also supports and enhances the customer journey at each touchpoint. A tool that can help you here is a robust customer service and support tool.

Customer Retention 52

Customer Retention Software Gamification e-support 52

CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. UGC serves as authentic and genuine testimonials from real customers, which can build trust and credibility for the brand.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

SurveySensum

JULY 9, 2024

So, let’s explore some of the factors responsible for such a high score and such a huge loyal customer base. Customer Service We all know the benefits of creating a quick, responsive, and omnichannel customer support channel. Fascinating, right? Key Drivers of Starbucks NPS Score 1.

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

SurveySensum

OCTOBER 17, 2023

Ensure that the tool can handle an increasing volume of feedback as your customer base expands. Check if the tool allows for customization to match your business’ branding. Gather customer feedback in real-time. Qualaroo Qualaroo is the seventh customer feedback software for NBFCs on our list.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySensum

SEPTEMBER 5, 2023

Elevate services by incorporating direct customer support surveys to gather insights. Note: 91% of customers are more likely to make another purchase after a positive customer service experience. So, make sure you deliver the best customer service. By gamification. And guess what?

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

Kustomer

DECEMBER 3, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Chris Warticki from Epicor to discuss meeting customer service expectations with balance. Learn how Chris balances customer satisfaction by listening to the podcast below. Intro Voice: (00:04).

Customer Satisfaction 60

Customer Satisfaction Customer Journeys Customers Customer Success 60

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. This is what the famous NPS attempts to measure.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156