7 Lessons from McKinsey on Recession-Proofing Your Customer Base
Gainsight
JULY 11, 2022
A lot’s changed since my last interview with McKinsey on Net Retention and Customer Success. Recently, I spoke with one of McKinsey’s partners, Sid Tandon , about Customer Success’ role as a lifeline for SaaS in the economic downturn. We gleaned some pretty incredible advice from that chat.
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