Lumoa

FEBRUARY 6, 2018

Voice data—analyzed by AI—is the next great frontier that will enable a level of customer understanding heretofore not possible and will equip CX leaders with the insight they need to overturn many of these age-old assumption and achieve CX break-throughs that will deliver significant improvements to customer loyalty.”.

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

Retently

AUGUST 9, 2018

If you’re interested in hearing about a successful Voice of the Customer example , look no further than Porsche. The vehicle was quite different from the existing high-performance sports cars the brand was known for. Porsche underwent exhaustive customer research before going ahead with product development.

Feedback 88

Feedback CEM Net Promoter Score Social Media 88

Lumoa

OCTOBER 31, 2018

Voice data—analyzed by AI—is the next great frontier that will enable a level of customer understanding heretofore not possible and will equip CX leaders with the insight they need to overturn many of these age-old assumption and achieve CX break-throughs that will deliver significant improvements to customer loyalty.”

Customer Experience 150

Customer Experience Customer Centricity Culture Consulting 150

ClearAction

OCTOBER 1, 2018

Apply customer lifetime value to customer intelligence and you’ll prioritize, motivate and sustain internal engagement in improvement and innovation efforts that your whole customer base will reward. This is what moves the CXM ROI needle: earn customers’ trust by aligning your company to CX insights.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

ClearAction

AUGUST 29, 2015

Why ROI Requires the Other 2 Action Types: (A) When one customer voices something, you can bet that they represent dozens or thousands in your customer base. (B) Retained customers may or may not offset the investment. Related articles: Are You a Customer Experience Action Hero?

ROI 48

ROI Omni-Channel Customer Experience Employee Engagement 48

ChurnZero

JULY 2, 2020

Incorporating the customer’s voice into the journey is so important. Because that’s not just customers having an idea of a voice, it’s literally the customers’ voice. They see the thought leadership content and best practices we share with our customer base.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Effort Score Sports 98