InMoment XI

MARCH 23, 2025

Analyzing Sentiment and Engagement Patterns Conversational intelligence provides conversation breakdowns that can help you segment customers based on how they feel about your brandpositive, neutral, or negative. This differentiates high-intent customers from the rest, making it easier to identify their attributes.

Data 195

Data Touchpoint Effort Score Chatbots 195

Optimove

DECEMBER 19, 2024

By leveraging advanced segmentation, predictive analytics, and real-time targeting, retailers were able to deliver hyper-relevant messages that resonated with both existing and new customers. Targeted Offers : Promotions were customized based on individual preferences and past behavior, driving conversions.

Retail 59

Retail Lifetime Customer Customer Centricity Loyalty 59

InMoment XI

MARCH 24, 2025

This level of analysis gives businesses deeper insight and greater flexibility, enabling them to compare customer satisfaction (CSAT) levels across different regions and customer base segments and identify areas for improvement. See what InMoment can do for your brand: Schedule a demo

Survey 195

Survey Culture Feedback Customer Satisfaction 195

CloudCherry

MARCH 19, 2019

DBS distinguishes between digital and traditional customers and analyzes costs related to transactions, services, and customer acquisition alongside income per customer. This enables the bank to compare the CIR, share of profit, and ROE contribution of both customer groups. Get a free demo. The takeaway?

Financial 218

Financial Metrics Customer Journeys NPS 218

ECXO

MARCH 6, 2025

Modern VoC platforms can categorize feedback by topic and sentiment, helping CX teams to identify the most frequent pain points across the customer base. Such involvement breaks the barrier between company and customer, reinforcing an outside-in perspective. Each iteration should be tested against customer expectations.

B2B 339

B2B Customer Journeys How To Effort Score 339

CloudCherry

AUGUST 19, 2019

Instead, the customer-centric approach focuses on listening to customers, understanding and connecting with them on a human level, harnessing data to build customer knowledge, then advocating for customers based on their needs. Every company wants to become customer-centric, but few are succeeding.

Customer Centricity 218

Customer Centricity Culture Data Insurance 218

InMoment XI

SEPTEMBER 17, 2024

Comparing Final Options Once they have their two favorites, they use the companies’ software demos and pricing packages to consider each one. They make their selection based on which one works best for their company and is the most affordable. A customer journey map can help you understand the flow of the customer experience.

Customer Journeys 195

Customer Journeys Net Promoter Score Self Service Touchpoint 195

Optimove

OCTOBER 22, 2024

The Guide to Advance Customer Segmentation Go in depth on advanced segmentation with this guide which was written based on analyzing tens of thousands of segments across Optimove’s customer base. The post Mastering Email Deliverability for Holiday Campaign Success: Part I appeared first on Optimove.

Return on Investment 69

Return on Investment ROI Metrics Engagement 69

BirdEye

DECEMBER 28, 2024

Watch the Free Demo Now. See Pricing FREE DEMO 6. Implement multiple language support if your customer base is diverse. Use chatbot interactions to collect customer data and preferences and monitor chatbot performance metrics to optimize response accuracy and customer satisfaction. Watch a free demo now.

Tips 97

Tips Social Media Chatbots System 97

Kayako

APRIL 12, 2022

Nata Trusova, Director of Customer Support at Namecheap. How Envato manages multiple customer bases in one place and resolves tickets faster. Do you have questions about improving your customer service process? Book a Demo today. The post 5 Case Studies to Improve Your Customer Service appeared first on Kayako.

Case Study 287

Case Study Study Self Service Customer Service 287

AskNicely

OCTOBER 8, 2018

Without thinking of, quite literally, their customer journey, TriMet wouldn’t have any idea what their commuters experience on a day in and day out basis. Surveys and texts help them grow their customer base which in turn helps the community by getting more people to take public transportation. Get a Demo to see how.

NPS 75

NPS Customer Experience Net Promoter Score Transportation 75

Comm100

JUNE 15, 2022

Tangerine Telecom began using Comm100 Live Chat in 2015 to bring their broadband customers more convenient and accessible support. In 2019 however, they launched a new customer-facing product, which meant a huge increase in their customer base.

Chatbots 244

Chatbots Industry Customer Service Wait Times 244

InMoment XI

SEPTEMBER 9, 2024

Customer experience consultants, like the experts at InMoment, can help you craft experiences that turn customers into brand advocates, increasing their lifetime value and positively impacting your bottom line. What to Look for in a Customer Experience Consultant?

Consulting 195

Consulting Customer Journeys Customer Experience ROI 195

Optimove

MARCH 6, 2025

Download Now Successful Loyalty Program Examples Below are three brands that have excelled in cultivating customer loyalty: Sephora’s Beauty Insider : This program offers tiered rewards, exclusive events, and personalized product recommendations, resulting in a highly engaged customer base.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

GetFeedback

NOVEMBER 23, 2019

A great example of how this can be done successfully is Louis Vuitton’ s Customer 360 program. Louis Vuitton uses Einstein Digital to deliver personalized emails to each customer based on their shopping history. For instance, let’s say there are three customers: Mark, Amy, and Samantha. .

Conference 48

Conference Case Study Fashion Customer Expectations 48

DemandJump

NOVEMBER 30, 2022

Expanding your customer base relies heavily on marketing and business models like freemium and product demos. So what steps should you take to build a robust customer base? As a B2B SaaS company, your ability to get your software into the hands of other businesses is essential to success.

B2B 98

B2B Software Customer Base Marketing 98

InMoment XI

FEBRUARY 13, 2024

Consider a cosmetics company that aims to develop new skincare products tailored to the specific needs and preferences of different age groups within its customer base. By using stratified sampling, this company ensures that its market research is comprehensive and representative of its diverse customer base.

Customer Experience 195

Customer Experience Groups Resources Customers 195

InMoment XI

AUGUST 1, 2024

These tools help identify the emotions and attitudes expressed by customers, converting qualitative feedback into quantifiable insights. After analyzing the data, assign numerical values to calculate the overall customer sentiment score. Schedule a demo to learn more.

Measurement 195

Measurement Effort Score How To Hotels 195

InMoment XI

FEBRUARY 23, 2024

The main ethos is this: what if we could split our customers into distinct groups—based on specific factors—so we can learn how to market our products to the right people? The 4 Types of Market Segmentation with Examples There are four common types of strategies that businesses use to segment their customer base.

Marketing 195

Marketing Customer Experience Return on Investment Analysis 195

Optimove

OCTOBER 29, 2024

It empowers brands to foster a more engaged customer base through intelligent recommendation engines, AI-enhanced search capabilities, and automated, timely campaign messaging. By dynamically learning and adapting to user behaviors, Opti-X creates a seamless and relevant customer journey, driving engagement and satisfaction.

Sports 52

Sports Customer Journeys Touchpoint Engagement 52

Optimove

FEBRUARY 10, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: While acquisition drives market share, customer retention is the unsung hero behind sustainable profits. Retention Is Crucial in Economic Uncertainty : It costs five times more to acquire a new customer than to retain an existing one.

Marketing 59

Marketing ROI Loyalty Customer Base 59

InMoment XI

JULY 16, 2024

This immediate engagement not only resolves the issue but also showcases the brand’s commitment to customer service. Companies like Zappos are well-known for their rapid and effective customer service responses on social media, which have helped build a loyal customer base.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

This immediate engagement not only resolves the issue but also showcases the brand’s commitment to customer service. Companies like Zappos are well-known for their rapid and effective customer service responses on social media, which have helped build a loyal customer base.

Tips 195

Tips Management Social Media Hotels 195

Optimove

OCTOBER 23, 2024

By categorizing customers based on their unique behaviors and characteristics, brands can better understand and address the specific needs of different customer segments. This “start with the customer” approach ensures that interactions are relevant and resonant. For more insights, request a demo.

Loyalty 52

Loyalty Brands Customer Centricity Engagement 52

SurveySensum

DECEMBER 4, 2024

Also, it is essential to consider factors such as response rates, size of the customer base, and customer segments while launching the NPS survey in banks. Gain real-time insights with SurveySensum’s NPS software to drive customer retention and loyalty! Read more on Customer Experience Trends in Banking !

Banking 52

Banking NPS Financial Net Promoter Score 52

AskNicely

MARCH 16, 2017

AskNicely helps businesses get a real-time understanding of their customer base – find the happy ones and turn them into powerful advocates and immediately identify the ones who aren’t so happy and turn their experience around. If you don’t believe me, set your stopwatch, start a trial and see for yourself.

NPS 150

NPS Survey Net Promoter Score Course 150

SurveySensum

NOVEMBER 1, 2024

This loyalty builds a strong reputation that’s hard for others to chip away at, and loyal customers often spread the word, bringing in new faces organically. However, you have a loyal customer base that can help your brand sail through economic ups and downs, making you stronger when the times get tough.

Loyalty 52

Loyalty Customer relationships Brands Sales 52

InMoment XI

JANUARY 12, 2024

By deciphering the nuances of customer interactions, businesses can gain valuable insights into preferences, sentiments, and pain points. This information, in turn, empowers companies to tailor their products, services, and communication strategies to meet the evolving needs of their customer base.

e-support 195

e-support Healthcare Multi-Channel Call Center 195

InMoment XI

DECEMBER 8, 2022

For example, let’s say you did research on your customer base, and you wanted to determine if certain age groups bought your product more than others. Book your demo today and see how you can simplify your processes. InMoment is here to help.

Analysis 195

Analysis Groups Study Examples 195

Optimove

NOVEMBER 5, 2024

Use Case #2 – Personalize Marketing According to Loyalty Tiers A tier-based VIP program can incentivize customers to spend more by offering more enticing rewards as they reach different levels. For more insights on Optimove’s Data Studio, contact us to request a demo.

Data 52

Data Marketing Loyalty Tips 52

Totango

JULY 8, 2022

But in fact, you should be investing now more than ever in customer success. In order to protect your core business, which is your current customer base, you need to be making the necessary changes to keep up with delivery and communication of value to your customers. It’s time to “shift right.”. How to Shift Right .

Self Service 109

Self Service CRM Customer Retention Customer Journeys 109

Retently

JULY 16, 2024

Response rate This is the percentage of customers who actually complete the survey out of those invited. Higher response rates improve the reliability of the NPS by providing a more representative sample of your customer base. Here’s why: Not all customers are the same.

Net Promoter Score 148

Net Promoter Score Effort Score NPS Customer Satisfaction 148

Optimove

FEBRUARY 24, 2025

Optimove Insights analyzed several iGaming brands with a total customer base of 5,341,332 players and found that approximately 60% of players are dormant. For more insights on how to reengage dormant lottery players, contact us to request a demo.

Effort Score 52

Effort Score Return on Investment ROI Resources 52

SurveySensum

OCTOBER 31, 2024

Boosts Business Growth and Profit A 5% increase in customer retention can result in a 25% increase in profit and the Pareto Principle states that 80% of your profit comes from 20% of your customer base. Analytical reports and dashboards to provide a full view of each customer’s experience, enabling data-driven improvements.

Customer Engagement 52

Customer Engagement Engagement Social Media ROI 52

InMoment XI

JANUARY 30, 2024

What Percentage of Your Total Customer Base Relies on You for Enterprise CX Programs? This holds true for customer experience , yet some major companies only dedicate a small percentage of their resources to CX expertise. Schedule a demo today to see what we can do for your business! References Dimension data. ( [link] ).

Customer Experience Management 221

Customer Experience Management Software Customer Experience Management 221

Optimove

MARCH 11, 2025

AI enables brands to deliver the same tailored experiences to millions of customers simultaneously. Here’s how: Customer Segmentation : AI-driven models categorize customers based on behaviors, purchase history, and preferences, allowing brands to tailor their messaging and offers.

Trends 52

Trends Social Media How To Analytics 52

BirdEye

OCTOBER 16, 2020

We’re honored that our all-in-one platform has managed to exceed the expectations of both our own customer base and the Globee judges. Our team has spent years listening to customers and building a platform that allows businesses of all sizes to create authentic connections and deliver great experiences at scale.

Company 98

Company Customer Experience Management Industry Survey 98