Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. See more about retail customer loyalty below.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Optimove

NOVEMBER 18, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove’s recognition in The Forrester Wave : Cross-Channel Marketing Hubs, Q4 2024 highlights its strength as a solution for digital-first marketers who need a customer-led, orchestration-oriented marketing tool.

Marketing 59

Marketing e-support CRM Loyalty 59

Optimove

FEBRUARY 10, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: While acquisition drives market share, customer retention is the unsung hero behind sustainable profits. The math is simple: keeping high-value customers around reduces the pressure (and cost) of constantly chasing new ones.

Marketing 59

Marketing ROI Loyalty Customer Base 59

Optimove

OCTOBER 23, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Personalization isn’t just a buzzword—it’s a necessity. As customer expectations for tailored experiences continue to rise, brands must find innovative ways to engage their audiences. promotions, discounts, rewards).

Loyalty 52

Loyalty Brands Customer Centricity Engagement 52

Optimove

OCTOBER 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: This blog discusses how Opti-X employs AI technology to enhance personalization in customer interactions, which can lead to increased engagement and satisfaction.

Sports 52

Sports Customer Journeys Touchpoint Engagement 52

GetFeedback

DECEMBER 21, 2018

The more energy you devote to your customer relationships, the higher your customer retention. The rationale is simple: keeping a loyal customer is typically much cheaper than acquiring a new customer. Plus, loyal customers help grow your customer base organically by referring friends and colleagues.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Optimove

NOVEMBER 5, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it matters: Personalizing the customer experience requires marketing that evolves with customer preferences and needs. Here’s a free shipping code as your first reward Your options for CDP-led orchestration.

Data 52

Data Marketing Loyalty Tips 52

Optimove

NOVEMBER 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog will help sports betting operators uncover data-driven strategies to identify high-value players during the Super Bowl, the biggest betting event of the year. Download Now 6.

Tips 64

Tips Sports Loyalty Programs Loyalty 64

Optimove

MARCH 11, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: Much like Taylor Swifts ability to reinvent herself with each Era album cycle, staying ahead of customer trends requires anticipation, data, and a deep understanding of audience preferences.

Trends 52

Trends Social Media How To Analytics 52

Optimove

FEBRUARY 24, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This post shows operators how to unlock significant reactivation potential and drive higher engagement and revenue by focusing on the top 1% of dormant lottery players.

Effort Score 52

Effort Score Return on Investment ROI Resources 52

Optimove

JANUARY 15, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Every January, businesses around the globe celebrate Get to Know Your Customer’s Day , a reminder of the core principle driving all successful marketing: knowing your customers is essential to creating meaningful engagement and lasting loyalty.

Connections 52

Connections Data Loyalty Consumers 52

Comm100

JANUARY 7, 2020

This means that not only do customers compare the service they receive from you to the best out there, they’re also demanding that service providers be there on the channels that they choose. Free Download: Live Chat Benchmark Report 2020. Download Now. It’s always better to put quality ahead of quantity.

Data 146

Data Wait Times Chatbots Effort Score 146

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025!

Connections 52

Connections Marketing CRM Banking 52

Comm100

APRIL 23, 2019

According to Customer Contact Week Digital’s latest Disruptive Technology Review , 96% of organizations agree that creating smooth omnichannel experiences is a priority, but only 20% of them are getting live chat right. There’s so much more to live chat than just reactive, customer-initiated conversations. Download the report.

Customer Experience 151

Customer Experience Roadmap Omni-Channel Video 151

NICE inContact

MAY 23, 2019

This dynamic has created a scenario in which organizations have to offer many more service channels than in the past in order to address the wide spectrum of preferences and capabilities of their customer base. We’ve made our report available to you as a free download.

Self Service 138

Self Service Contact Center Omni-Channel Chatbots 138

NICE inContact

SEPTEMBER 25, 2019

We also found that companies using cloud contact center technology report 36% higher likelihood to recommend their business from customers based on service experience. If your curiosity is piqued, download our complimentary eBook now to learn more about contact center technology in the cloud. That’s winning in the CX economy!

Contact Center 136

Contact Center Call Center eBook Omni-Channel 136

InMoment XI

JANUARY 2, 2023

Measuring customer experience (CX) requires a layered approach that can include in-depth user interviews and gathering data at key points of contact, as well as tracking metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). Customers who are promoters score 9 or 10.

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

Thematic

MARCH 30, 2025

A strong customer insights framework groups customers based on behavior, preferences, or lifecycle stage—and then delivers tailored experiences to each group. Download NLP Generative AI Text Analytics Handbook Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP?

Customer Insights 62

Customer Insights Data Analytics How To 62

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Guide to Advanced Customer Segmentation Download Now >> 1.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. ” Download Now: 9 creative email tactics Download Now>> #3.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Comm100

APRIL 12, 2018

This level of competition has increasingly led companies to research for new ways to get customers while retaining their existing customer base as well. Customers, being more informed than ever due to technology, now expect a certain level of customer service at all times. Download Now.

NPS 170

NPS Measurement Effort Score Customer Experience 170

Optimove

JULY 27, 2020

Today, we will show you how combining longevity with the time since your customers’ last order can uncover meaningful customer value segments. Read on to discover the simplicity of it or go ahead and download all four ways to leverage your data here. It’s even more simple than it might sound ?? The Insight.

CRM 98

CRM Tips Retail Analysis 98

AWS Machine Learning

NOVEMBER 21, 2024

Complete the following steps for manual deployment: Download these assets directly from the GitHub repository. The manifest structure is flexible and can be customized based on your needs. mp3", "call-id": "call-123", "transcription": "Customer: I'm really happy with your smart home security system.

Video 93

Video Training Feedback Policies 93

Optimove

DECEMBER 17, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Q4, or the fourth quarter of the financial year, is crunch time. Optimoves Customer Real-Time Profile allows operators to leverage player data, exposing each customer to the right product at the right moment.

Gamification 52

Gamification Sports Multi-Channel Loyalty 52

BlueOcean

FEBRUARY 22, 2024

A partner who takes the time to delve into the intricacies of your unique business goals, KPIs, and customer expectations is one that is committed to delivering not just a service, but a tailored solution that aligns seamlessly with your overarching objectives.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

Optimove

JANUARY 8, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Email marketing remains one of the most effective tools in a marketers arsenal, consistently delivering an impressive ROI of $36 for every $1 spent. Marketers must continuously analyze performance and use insights to improve future campaigns.

Marketing 52

Marketing Strategy Tips ROI 52

SurveySensum

JANUARY 27, 2025

Multilingual surveys are no longer just an option for businesses with international reachtheyre essential for capturing accurate, actionable insights from a diverse customer base. Instead, you can gather data from a diverse set of respondents and analyze it all in one place, giving you a true, unified view of your global customer base.

Survey 52

Survey Customer Insights Customers Culture 52

ChurnZero

MARCH 3, 2022

That’s what we set out to ask the Customer Success experts. Download this eBook to learn how to crust your SaaS Customer Onboarding. Churn monster playbook: your definitive guide to fighting customer churn. If you are responsible for Customer Success in your subscription model company, you have monsters in your closet.

Resources 98

Resources Customer Success Handbook eBook 98

Thematic

OCTOBER 30, 2024

This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance. What's inside: Easy-to-follow VoC strategies Tips for analyzing feedback Plus: Bonus VoC checklist Download your free copy today!

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Comm100

OCTOBER 30, 2017

Even as an outsider, if you’ve spent any time at all working alongside a call center or contact center you’ve probably seen the same mistakes being made by management over and over regardless of the company, the market, the product or customer base. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Contact Center 142

Contact Center Tips Management Call Center 142

Comm100

JULY 23, 2019

MaximumOn assures our customers that their core live chat offering would always be available for their customers. Originally offered only to our Enterprise customers, this service was extended to our entire cloud customer base in September 2018.

Communication 117

Communication Social Media Chatbots Customer Centricity 117

Kayako

AUGUST 18, 2015

Download it now. You’ll probably have to pull numbers from other departments to generate a good picture of what your customer base will look like over the next year. Current customers. How many customers do you have using your product right now? Based on the current customer base, what is your growth rate?

Average Handle Time 120

Average Handle Time Metrics Training Meeting 120

BlueOcean

FEBRUARY 22, 2024

A partner who takes the time to delve into the intricacies of your unique business goals, KPIs, and customer expectations is one that is committed to delivering not just a service, but a tailored solution that aligns seamlessly with your overarching objectives.

Customer Care 156

Customer Care Entertainment Government Contact Center 156

BlueOcean

MAY 5, 2023

How does this translate to the customers they serve and support? At the end of the day, you want a partner whose culture aligns with your own and who can reflect your brand to your diverse customer base. What metrics and KPIs are important to you as you measure the success of your customer care program?

Customer Care 156

Customer Care Contact Center Comparison Culture 156

TechSee

JANUARY 24, 2019

Access: Is the technology easy for customers to access? Check whether it is delivered via a browser or whether an app download is required. If an app must be downloaded and installed, it presents a barrier to customers who often are wary of the process or simply don’t have the time.

Video 141

Video Contact Center Call Flow Financial 141

Hero Digital

FEBRUARY 4, 2021

And customer experience expectations for Millennials and Gen Z (Zoomers) are heavily influenced by technology brands, including the onslaught of emerging financial technology (fintech) companies. How can banks continue to connect with their existing, aging customer base while also attracting new, younger customers?

Banking 98

Banking Financial Connections Technology 98

Thematic

MARCH 26, 2025

Here are few of the places where you can get customer feedback from: Surveys – NPS , CSAT, and CES surveys provide structured, scalable insights across your customer base. Customers get frustrated when they feel like they’re shouting into the void. ​ Remember to read user reviews, too. Preprints.org.

Feedback 62

Feedback Social Media Analysis Survey 62