My Rock, My Story: How Airbnb Uses Customer Listening to Determine Goals
Customer Bliss
DECEMBER 8, 2017
With a company like Airbnb, which has 2 sets of customer bases to appeal to, customer listening becomes more complex. It’s critical to take the time to thoroughly ensure you’re listening to both the service providers and the customers who rely on these hosts so you can develop a map to suit both needs.
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