ECXO

DECEMBER 25, 2024

By creating intuitive, user-friendly products and providing support that delights customers, Apple has built a devoted customer base willing to pay premium prices. Airbnb: Redefining Hospitality Airbnbs growth is a testament to the power of listening to customers.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

CSM Magazine

MARCH 19, 2025

AI-powered translations helped them reduce localization costs by 50% while maintaining high-quality interactions with international customers. Travel and Hospitality: Personalized Customer Service A global hotel chain implemented AI translation to enhance guest communication.

e-support 59

e-support Chatbots Competitive Advantage Case Study 59

CSM Magazine

JANUARY 3, 2025

Challenges Faced by Traditional Customer Support Teams Despite its importance, traditional customer support systems often struggle to meet the demands of a multilingual customer base. Travel and Hospitality In the travel and hospitality industry, AI tools facilitate seamless communication with international travelers.

Tools 52

Tools e-support Customer Satisfaction Travel 52

Avaya

FEBRUARY 7, 2017

Just consider that 35% of Americans believe outer space travel will become a reality within the next 15 years. By extending communications organization-wide, customers can be immediately put in touch with the best resources—billing representative, property manager, housekeeping supervisor, event planner—to meet their exact needs.

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

CSM Magazine

JUNE 13, 2024

As hospitality professionals, you’re likely aware that exceptional customer service is no longer just a nice-to-have—it’s a must. Let’s explore some of the latest trends shaping the way hotels enhance guest experiences. Personalized Experiences Guests today expect more than just a place to sleep.

Hotels 52

Hotels Trends Industry Customer Service 52

North Highland

SEPTEMBER 16, 2019

New leads came easily, and an aggressive customer identification and acquisition process wasn’t always necessary. Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment. This is no longer a bonus for consumers—it’s table stakes.

Travel 45

Travel ROI Entertainment CRM 45

Currency Alliance

OCTOBER 11, 2018

The hotel would like to use data collected during the stay to bring the customer back a second time without, them going through an online travel agency (OTA). But in reality, many customers do not book direct. Restive guests: understanding hospitality loyalty. the luxury traveler. the luxury traveler.

Hotels 40

Hotels Hospitality Loyalty Travel 40