Thematic

OCTOBER 30, 2024

This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance. VoC analysis helps businesses identify what drives customer loyalty and satisfaction, enabling them to implement changes that resonate with their audience.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Thematic

MARCH 26, 2025

Here are few of the places where you can get customer feedback from: Surveys – NPS , CSAT, and CES surveys provide structured, scalable insights across your customer base. This could be done through release notes, in-app notifications, or email updates explaining the improvement and how it enhances user experience.

Feedback 62

Feedback Social Media Analysis Survey 62

Gainsight

MAY 3, 2022

Expansion revenue is money that your company generates from your current customer base. Some common examples include any revenue you earn from upselling, cross-selling, and securing upgrades from existing customers. By doing so, you reveal more product value and inspire your customer base to invest more money in your product.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Gainsight

APRIL 13, 2022

By enhancing the user’s experience, you can pave a path to more income. In fact, 87% of business leaders say customer experience is their No. And the more money that’s flowing in, the more revenue you have to boost the user experience even more. Here are two simple ways how: Your customers become marketers.

Handbook 52

Handbook User Experience eBook Resources 52