Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. The optimal points to offer mostly depends on the frequency of engagement your brand has with target customers. Points and miles are a dominant and popular form of loyalty value.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

Oracle

FEBRUARY 12, 2021

To successfully drive customer loyalty, innovative brands provide seamless (and relevant) customer experiences at every interaction. Loyalty programs can help brands become more omnichannel focused and personalized. Connect to customers through loyalty campaigns. Don’t miss out, sign up today.

Loyalty Programs 56

Loyalty Programs Loyalty Omni-Channel Connections 56

Optimove

NOVEMBER 20, 2024

Key takeaways: Capitalize on Super Bowl Betting Trends : The Super Bowl attracts 228% more bettors compared to the regular season, offering sportsbooks a prime opportunity to engage a broader audience despite lower average bet amounts. Use these experiences to build trust and foster loyalty among potential high-value players.

Tips 64

Tips Sports Loyalty Programs Loyalty 64

Optimove

DECEMBER 18, 2024

Omnichannel Loyalty Programs: Reward players for activity across all channels, whether placing bets online or in physical betting shops. Data-driven strategies can help LATAM operators capitalize on this trend. Download Now 8.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data. And this was just one example.

Analysis 195

Analysis Feedback Social Media Chatbots 195

Optimove

FEBRUARY 12, 2025

Examples: Make sure to: Provide discounts on spring-themed items for holiday shoppers Launch loyalty programs that give early access to seasonal collections Promote Christmas in July campaigns to re-engage customers mid-year #4. Ask for Customer Feedback Requesting feedback shows customers how valuable their opinions are.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Currency Alliance

NOVEMBER 29, 2017

As consumers grow more empowered, with more control and choice than they’ve ever had before, their loyalty to a brand and preference for concentrating their purchasing power becomes even more crucial to merchants. A more useful loyalty program for the customer is one that offers them a loyalty currency that they desire.

Loyalty Programs 40

Loyalty Programs Loyalty Retail Consumers 40

InMoment XI

OCTOBER 4, 2024

The feedback is used to improve the quality of each interaction so that a customer develops and maintains a positive perception of the brand. For example, you can segment customers based on shared experiences or traits. Personalize your customer interactions. Collect customer feedback at each stage of the journey.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. And, since Currency Alliance is not in the data management business, I hope these trends are considered as unbiased.

Loyalty 59

Loyalty Trends Data Marketing 59

BirdEye

DECEMBER 30, 2024

Notably, AI adoption has already yielded significant benefits, including a 40% increase in loyalty program adoption and a 50% improvement in collections and recovery. Mortgage businesses that have a strong customer segmentation process can tailor campaigns, choose the right platforms, and allocate resources effectively.

Multi-Channel 52

Multi-Channel Social Media Analysis Financial 52

Currency Alliance

NOVEMBER 17, 2020

It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

BirdEye

NOVEMBER 29, 2023

The digital era has revolutionized how customers discover and purchase furniture. From the latest trends shaping the industry to practical tips on enhancing your brand and the essential tips and tools to amplify your reach – this blog equips you with strategic steps to elevate your furniture store marketing.

Trends 59

Trends Tips Tools Marketing 59

BirdEye

DECEMBER 27, 2024

Follow up meaningfully after private customer feedback before requesting public reviews. stars saw 15% growth) AI-powered response management Birdeye Reviews AI revolutionizes how restaurants handle customer feedback through intelligent automation. Design email sequences that prioritize guest satisfaction before mentioning reviews.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52

Currency Alliance

OCTOBER 12, 2020

This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged. The way brands engage with customers will change dramatically in the next 2-3 years.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

Currency Alliance

DECEMBER 20, 2022

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

Currency Alliance

DECEMBER 7, 2021

I heard it once, two weeks ago at a loyalty conference in London. Loyalty trends were being discussed, as well as what had been hot topics in prior years – some of which just faded away as fads. So, I’ve decided it is of little practical use to tell a huge and diverse industry what trends will play out over the next 12 months.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

CSM Magazine

JANUARY 27, 2025

It wont tell you every turn to take, but it will point you in the general direction of your customers needs. Analyzing Purchase Trends Data doesnt lie, and your sales data is one of the most reliable sources for understanding what customers want. Tracking these trends gives you an edge in being proactive rather than reactive.

Customer Service 52

Customer Service Multi-Channel Chatbots Social Media 52

Retently

OCTOBER 23, 2024

Duty charges that are not clearly mentioned on the website may not be related to the supply chain, but are definitely among the top reasons for customer frustrations as well. Monitor and respond to feedback on social media and review sites to show customers you value their opinions. For more complex or long-term products (e.g.,

Ecommerce 109

Ecommerce Survey Retail NPS 109

SurveySensum

DECEMBER 16, 2019

Indonesian Customer Experience Trends to watch for in 2020. Today, customer experience is perhaps the most important aspect for any business to succeed. It was not too long ago when businesses claimed that the key to winning customers is in the product or service they deliver. The rise of the On-Demand Economy.

Trends 52

Trends Customer Experience Loyalty Programs Touchpoint 52

Thematic

OCTOBER 30, 2024

Collect customer feedback through various channels Use surveys, interviews, social media, and other methods to gather comprehensive qualitative feedback from your customers. Analyze and categorize the feedback to identify patterns and trends Use thematic analysis to uncover common themes and sentiments in the feedback.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

SurveySensum

DECEMBER 4, 2024

You don’t want your customers overwhelmed or frustrated. Also, it is essential to consider factors such as response rates, size of the customer base, and customer segments while launching the NPS survey in banks. Gain real-time insights with SurveySensum’s NPS software to drive customer retention and loyalty!

Banking 52

Banking NPS Financial Net Promoter Score 52

BirdEye

DECEMBER 28, 2024

Write blog posts about local food trends and seasonal specialties. Consider implementing a loyalty program integrated with your reservation system. Implement multiple language support if your customer base is diverse. Share stories about local ingredients and suppliers you work with.

Tips 97

Tips Social Media Chatbots System 97

Lumoa

JUNE 26, 2023

To achieve this, you need information on customer behavior, interests, and trends. Building an omnichannel experience helps you access customer data from all your touchpoints. Brands that provide more interactive opportunities for consumers improve their visibility, boost revenue, and also build a loyal consumer base.

Omni-Channel 195

Omni-Channel Customer Experience Net Promoter Score Effort Score 195

Happy or Not

DECEMBER 9, 2024

Understanding customer feedback analytics is essential for retaining customers and enhancing satisfaction. With advanced feedback analytics tools, businesses can skip the tedious manual work and instead rely on automated insights that highlight trends, pinpoint pain points, and uncover opportunities for improvement.

Customer Retention 36

Customer Retention Analytics Feedback Analysis 36

CSM Magazine

NOVEMBER 30, 2016

Due to the rapidly changing world in which we live, customer expectations continue to shift dramatically. The following are some of the trends in customer service expectations that I have identified by talking to workshop attendees, customers, friends, and conducting a survey of available research and publications.

Trends 40

Trends Customer Service Loyalty Programs Social Media 40

ShepHyken

OCTOBER 6, 2023

Building and maintaining customer loyalty is more critical than ever in today’s highly competitive business landscape. How to Build Customer Loyalty In 2023 – 3 Must-know Strategies A few strategies in your pocket can help you build customer loyalty better by keeping your customers engaged and loyal.

Loyalty 66

Loyalty Tools Social Media Loyalty Programs 66

ProProfs Chat

APRIL 30, 2020

Takeaway: Rethinking your customer support strategies and upgrading it can make your customers feel valued. Create New Reward and Loyalty Programs to Keep Your Customers Engaged. Small gestures from your company or brand can remove a little bit of anxiety from the minds of your customers.

Engagement 85

Engagement How To Loyalty Programs Social Media 85

Win the Customer

AUGUST 9, 2016

If you have an email list for your customer base, poll them on which option they would use most. Mobile payments can also reduce some of your transaction time and overhead through the issuing of automatic e-receipts , allowing customers to make quick purchases and go about their day. Streamlined Loyalty Programs.

Consumers 52

Consumers Loyalty Programs Loyalty Retail 52

Totango

APRIL 1, 2020

It will only take you one minute to start leveraging Totango’s best practices for interacting and staying in touch with your customers, including the ability to send them NPS campaigns. You will be able to stay on top your customer’s voice and engage based on it . Engage based on the NPS results . Stay Safe, Ravit.

NPS 62

NPS Loyalty Programs Meeting Metrics 62

Totango

MARCH 5, 2021

You can test a retention idea on a small sample group before implementing it with your entire customer base. Fifth , by tracking and improving your CRR, you can optimize customized retention strategies for different segments of your customer base.

Customer Retention 92

Customer Retention How To Net Promoter Score Effort Score 92

BirdEye

OCTOBER 19, 2023

Grow your customer base with email marketing 5. Develop a loyalty program 10. Engage customers with SMS marketing Interested to know the actionable to-dos to make sure you get optimal results? Building a presence on these platforms will also enable you to establish customer relationships and generate sales.

Marketing 64

Marketing Strategy Social Media Multi-Channel 64

CSM Magazine

APRIL 30, 2024

Customer Data Platforms (CDPs) CDPs are designed to collect, organize, and manage customer data from multiple sources, providing a comprehensive customer database that is accessible to other systems. BI solutions provide visualizations and dashboards that help in understanding and communicating insights.

Technology 52

Technology e-support Loyalty Programs Social Media 52

Second to None

APRIL 12, 2018

In order to establish a strong understanding of customer insights, restaurant managers may want to consider investing in a customer database to collect important data, key insights, and trends to better serve and suit their customers for improved business relationships and better business outcomes. 2 [link].

Marketing 67

Marketing Social Media Loyalty Programs Rewards Programs 67

SurveySensum

AUGUST 1, 2023

How to Leverage Customer Feedback to Build Customer Loyalty? 7 Best Practices for Building Customer Loyalty in Retail? Competitive Advantage in the Crowded Retail Market: With numerous options available, customers are drawn to brands that provide exceptional experiences and personalized interactions.

Retail 52

Retail Loyalty Connections Loyalty Programs 52

ShepHyken

JANUARY 23, 2023

13 ways to retain existing loyal clients—no matter what the market climate by Fast Company Executive Board (Fast Company) Reassuring your customer base that you value their business and want them to succeed—whether they’re up or down—is what really matters and builds better partnerships. It’s a win-win.

Customer Service 14

Customer Service Self Service Contact Center Loyalty 14

SmartMessage Blog

JULY 20, 2023

Every brand dreams of loyal customers. Building customer loyalty is essential for growth. Companies build strategies and heavily invest to maintain a solid customer base in today’s fiercely competitive business world. According to expressanalytics, customer retention costs up to 6 times less than acquisition.

Loyalty 52

Loyalty Management Loyalty Programs Competitive Advantage 52

BirdEye

AUGUST 20, 2024

Get started for free WATCH DEMO Customer acquisition and retention strategies Attracting new customers is crucial, but retaining existing ones is just as important. Focus on the following strategies to drive growth and build a loyal customer base: 1.

Strategy 59

Strategy Marketing Social Media Chatbots 59