GetFeedback

SEPTEMBER 14, 2018

According to a study organized by the Harvard Business Review : “Loyalty has a lot more to do with how well companies deliver on their basic, even plain-vanilla promises than on how dazzling the service experience might be. How reducing customer effort increases customer loyalty. Customer meetings/consultations.

Loyalty 170

Loyalty Effort Score Net Promoter Score Touchpoint 170

Horizon CX

DECEMBER 1, 2023

Strategic Milestone: Amazon’s emphasis on customer satisfaction directly contributes to its strategic milestone of market leadership. By tailoring its services to meet and exceed customer expectations, Amazon has secured customer loyalty, driving market share growth, and enhancing its overall strategic position.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. But, let’s be real, building and nurturing customer loyalty in retail isn’t a walk in the park.

Retail 52

Retail Loyalty Connections Loyalty Programs 52

InMoment XI

FEBRUARY 12, 2024

Integrated customer experience is a catalyst that improves organizations’ main metrics and bottom line. After her most recent purchase, she reported that she was “extremely dissatisfied” with her experience in a transactional customer experience survey. However, that couldn’t be further from the truth.

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

BirdEye

SEPTEMBER 10, 2024

We’ll also explore the differences between B2B and B2C funnels, the role of social media, and how to avoid common pitfalls. It’s crucial for guiding potential customers through awareness, consideration, and decision stages, eventually leading to purchase and advocacy.

Marketing 59

Marketing Social Media B2C B2B 59

GetFeedback

FEBRUARY 15, 2019

What are your organization’s values and how can they drive the company’s decisions and actions when it comes to its customers? Understand your customer base and target audience. The next step is to understand your customers. Focus on team training and development.

Strategy 322

Strategy Customer Experience Net Promoter Score Social Media 322

Retently

JUNE 28, 2022

Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction. Great feedback?

NPS 148

NPS Net Promoter Score Feedback Case Study 148

InMoment XI

FEBRUARY 23, 2024

Market segmentation is a research strategy that separates different consumers in order to study their preferences, needs, and perspectives in order to optimize business practices, products, and experiences. Hopefully, your business has more than one customer. What Is Market Segmentation?

Marketing 260

Marketing Customer Experience Return on Investment Analysis 260

Customer Guru

JUNE 12, 2018

As Heather Williams, the American singer-songwriter, said, Revolve your world around the customers and more customers will revolve around you. Building customer loyalty is a worthy investment for every startup. New business success is highly dependent on the satisfied and happy customer. Zig Ziglar.

Loyalty 114

Loyalty Loyalty Programs Social Media Feedback 114

Second to None

SEPTEMBER 3, 2024

In today’s highly competitive business landscape, great customer experiences have become a crucial differentiator for companies looking to build a loyal customer base and sustain long-term success. According to a study by PwC, 73% of people point to customer experience as an important factor in their purchasing decisions.

Customer Journeys 62

Customer Journeys Customer Experience Loyalty Feedback 62

Second to None

JULY 5, 2024

Consumers have an abundance of choices and delivering exceptional customer experiences is crtical for businesses seeking to retain market share and foster customer loyalty. A positive customer experience can create a lasting impression, leading to repeat business, positive word-of-mouth. But, what does that mean?

Consumers 71

Consumers How To Social Media Omni-Channel 71

SurveySensum

APRIL 28, 2023

Did you know exceptional customer service is key to retaining customers? Studies show that 93% of customers are more likely to repurchase from companies that offer excellent customer service. Therefore, it is essential to prioritize your customers and deliver exceptional customer service.

NPS 52

NPS Loyalty Measurement Customer Service 52

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. The value can be immediate.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Second to None

JULY 5, 2024

Consumers have an abundance of choices and delivering exceptional customer experiences is crtical for businesses seeking to retain market share and foster customer loyalty. A positive customer experience can create a lasting impression, leading to repeat business, positive word-of-mouth. But, what does that mean?

Consumers 62

Consumers How To Social Media Touchpoint 62

Second to None

JULY 5, 2024

Consumers have an abundance of choices and delivering exceptional customer experiences is crtical for businesses seeking to retain market share and foster customer loyalty. A positive customer experience can create a lasting impression, leading to repeat business, positive word-of-mouth. But, what does that mean?

Consumers 62

Consumers How To Social Media Omni-Channel 62

SurveySensum

SEPTEMBER 6, 2023

I started by reading reviews, seeking advice from friends, and checking social media. To my surprise, I found numerous positive reviews and recommendations from delighted OnePlus customers. They shared stories of excellent customer service, speedy issue resolutions, and fantastic phone features.

NPS 52

NPS Brands Social Media How To 52

CSM Magazine

MAY 3, 2021

Winning loyal customers can be challenging when many ecommerce websites offer the same or similar products. However, studies have shown that engaged customers are likely to spend more than 50% more than new customers on each purchase. So, quality control is a must in ecommerce if you want to generate customer loyalty.

Ecommerce 52

Ecommerce Loyalty Tips Loyalty Programs 52

BirdEye

MAY 13, 2024

Audience insights tools help businesses go beyond the basic demographics and explore aspects like customer buying behavior, interests, brand loyalty, content preferences, and values, to name a few. Additionally, audience insights tools can provide information on customers’ beliefs, values, lifestyle preferences, cultural insights, etc.,

Tools 64

Tools Social Media Multi-Channel Advertising 64

Natalie Petouhof

MAY 26, 2017

Tweet In the age of instant gratification, brand loyalty is not what it used to be: Today, you can get your groceries delivered straight to your home, request a ride across town via Uber or Lyft, and turn to a service like Amazon Prime to bring nearly anything else you want to your doorstep. Tailor Your Approach. Partner with Influencers.

Loyalty 40

Loyalty Brands Social Media Contact Center 40

BirdEye

AUGUST 7, 2023

13 Auto repair marketing strategies you should check out Strategies to retain existing customers Trends in auto repair marketing in 2023 What are the best platforms for advertising auto repair services? Build trust: Consumers have trust issues with auto repair shops without significant social proof and positive customer reviews.

Strategy 52

Strategy Sales Marketing Social Media 52

SurveySensum

JULY 26, 2023

It’s like a game of “now you see them, now you don’t” with customers jumping ship to competitors in the blink of an eye if they don’t feel valued and satisfied. It is far more expensive to acquire new customers than to retain existing ones and brands understand that. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

NobelBiz

OCTOBER 31, 2023

When the pressure rises, here’s how to elevate your customer support to the next level, solidifying trust and cementing loyalty. The same study reveals that over 50% of customers post negative comments about companies on social media, and 53% of customers post positive comments about companies on social media.

Call Center 104

Call Center Contact Center Software Contact Center Social Media 104

NICE inContact

AUGUST 27, 2019

As we’ve said before, customer experience comes down to how your customers feel about your brand. So, the importance of engaging customers and connecting with them emotionally can’t be overstated. Companies that inspire positive emotions will enjoy more loyalty from customers who are willing to spend more over the long term.

Connections 149

Connections Tips Social Media Multi-Channel 149

Beyond Philosophy

JUNE 11, 2015

Without fear of (much) argument, it’s a fair statement that all companies want, and try to generate and achieve, optimum loyalty from their customer base. They should want this because study after study shows the financial rewards of having loyal customers. also has no loyalty program.

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Retail 60

Win the Customer

JUNE 13, 2023

This psychological phenomenon, rooted in our innate desire to conform and belong, can be harnessed to positively influence customer perception and loyalty. In this blog post, we’ll explore how embracing the Bandwagon Effect can lead to a more enriching customer experience.

Customer Experience 52

Customer Experience Social Media Case Study Innovation 52

Win the Customer

SEPTEMBER 12, 2023

Seamless Omnichannel Experience As pointed out by the experts at Salesforce, an omnichannel approach is pivotal in modern customer experience. It involves providing a consistent and integrated experience across various channels – be it in-store, online, social media, or mobile.

Innovation 59

Innovation Customer Experience Loyalty Programs Customer Centricity 59

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Customer experience analytics isn't just about identifying what's broken.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Customer experience analytics isn't just about identifying what's broken.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Customer experience analytics isn't just about identifying what's broken.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

BirdEye

JUNE 22, 2023

They’re social: Almost 50% of the world population is now online and use the medium to express opinions and share experiences online. So, most customers can be expected to engage with their favorite brands and product lines on social media. Engage with these customers often and understand why they stay loyal.

Case Study 90

Case Study Social Media Loyalty Brands 90

Second to None

NOVEMBER 13, 2023

And the same study, reported at Forbes, states that 73% are willing to pay more for a product — if they love the brand. How does your brand come off to new and old customers? Consistently measuring brand performance through Mystery Shopping , Customer Surveys and Social Media Monitoring will help you get those answers.

Consumers 62

Consumers Brands Customer Experience Social Media 62

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

SurveySparrow

MAY 19, 2023

Introduction: Customer opinion can make or break a firm in today’s cutthroat marketplace. Customer reviews are now more accessible and influential than ever before, thanks to the internet and social media. Third, you can measure customer satisfaction by looking at what they have to say.

Social Media 52

Social Media Competitive Advantage Feedback Customer Satisfaction 52

Feedbackly

MAY 11, 2023

But, it wasn’t until a decade ago that it became a necessary strategy for every business, and it was fuelled by the increase in digital channels available for customers to connect with a brand. Streamlining customer interactions this way helps buyers use a variety of channels to engage with the business very easily. Here are some tips!

Omni-Channel 52

Omni-Channel Customer Experience How To Social Media 52

SurveySparrow

JULY 20, 2023

They’re not just numbers on a spreadsheet, but a tale of human behavior, emotions, and expectations, a treasure trove of clues about what your customers desire and detest. Customer Experience Insights are not a one-time thing; they evolve as your customers do. How to Gather Customer Experience Insights?

Company 52

Company Customer Experience Social Media Chatbots 52

Bob Hayes

AUGUST 15, 2016

Adoption of customer experience (CX) best practices plays a significant role in the success of any company. In this post, I present specific customer experience management (CEM) business practices that are linked to high customer loyalty. Practices in Customer Experience Management Programs. cxpsurvey.

Loyalty 40

Loyalty CEM Customer Experience Social Media 40

Second to None

MARCH 2, 2021

And the same study, reported at Forbes, states that 73% are willing to pay more for a product — if they love the brand. Social media . Customer effort. How does your brand come off to new and old customers? Moving forward, think deeply about your ideal customer — and then ask yourself, “What are they going through?”

Consumers 109

Consumers Brands Customer Experience Social Media 109