Customer Base NPS Tips 
GetFeedback
APRIL 8, 2019
The question of what is a good NPS score is popular among brands who value customer experience. A Net Promoter Score, or NPS, has become a necessary customer experience metric. In fact, an estimated 65% of companies track NPS scores , making it the most coveted customer experience metric measured by companies.
InMoment XI
MARCH 14, 2025
Our out-of-the-box methodology focuses on: Connection to the customer Asking probing questions Reducing customer effort Each of these categories has an associated score, which is customized based on relative importance to your business.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
APRIL 7, 2022
Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction.
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?
GetFeedback
FEBRUARY 7, 2020
After every interaction with your company—such as contacting support—ask your customers to rate their satisfaction on a five-point scale ranging from “Very Unsatisfied” to “Very Satisfied”. Pro Tip: Here at GetFeedback we recommend always sending out CSAT surveys immediately after a customer interaction.
Lumoa
JANUARY 2, 2022
Studies show that 70% of complaining customers will return if their complaints are addressed, and up to 95% will return if their complaints are resolved quickly. The Net Promoter Score® (NPS) framework is the most commonly used survey methodologies globally and is upheld as the gold standard for customer experience metrics.
Comm100
APRIL 12, 2018
This level of competition has increasingly led companies to research for new ways to get customers while retaining their existing customer base as well. Customers, being more informed than ever due to technology, now expect a certain level of customer service at all times. Net Promoter Score (NPS).
Expert insights. Personalized for you.
247 
Let's personalize your content