GetFeedback

MAY 4, 2018

Luckily, reconnecting with customers isn’t all that hard. Here are some simple tips on re-engaging your end users and building a customer-centric product strategy. Creating a Product Strategy that Drives Adoption. Collaborate with customer-facing employees. You just have to make the choice to do it.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

Experience Investigators by 360Connext

JULY 17, 2024

The C-Suite heard her desire to understand customers better, but they couldn’t see HOW that exercise would benefit the company, exactly. They were proud of themselves for reviewing customer feedback dashboards and leaning into the idea of providing a world-class experience for customers. They love us. No worries here.

Customer Journeys 143

Customer Journeys Examples Strategy Roadmap 143

delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? It allows you to solidify your strategy.

Roadmap 89

Roadmap Effort Score Tips Survey 89

SurveySparrow

SEPTEMBER 4, 2020

We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap?

Roadmap 96

Roadmap Effort Score How To Metrics 96

InMoment XI

JANUARY 30, 2024

Benefits of Customer Experience Management Software Delivering consistent, memorable experiences is no longer a luxury, it’s a necessity. Consumers are more likely to become repeat customers if they have great experiences. But, in order to achieve this, you need an actionable customer experience strategy. At What Rates?

Customer Experience Management 221

Customer Experience Management Software Customer Experience Management 221

GetFeedback

DECEMBER 21, 2018

Or maybe customers are asking for a service that’s already on the roadmap. You’ll quickly gain visibility around customer preferences, and you can use that to make future decisions around strategy. Cultivate customer relationships. Learn more about product surveys.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Alida

DECEMBER 7, 2018

QVC identified the need to get closer to their customers to understand what they want and expect from a multi-channel retailer. This insight empowers QVC to be more reactive and agile in their roadmap and attract new, younger audiences whilst still catering to their traditional customer base. Conclusion.

Customer Centricity 201

Customer Centricity Infographics Retail Multi-Channel 201

Lumoa

OCTOBER 12, 2020

In this article, we’ll explain to you what customer feedback loops are, explain the difference between the inner and the outer customer feedback loop, and give some concrete examples of them. The support team recognizes trends in a particular feature request as they notice customers get deeper and deeper in the product.

Feedback 195

Feedback How To NPS Customer Centricity 195

InteractionMetrics

FEBRUARY 20, 2025

We use scientific rigor, real listening, and reciprocity to design surveys that truly measure and enhance customer satisfaction. Here are 21 actionable strategies to improve your net promoter score and elevate your NPS the right way. The result is a clear roadmap to improvement for your company.

NPS 52

NPS Net Promoter Score Strategy How To 52

Kayako

FEBRUARY 13, 2019

There is no shortage of opinion in the market place about Customer Success; what it is, how to execute and whether growth should be a success metric are all hot topics. Imagine, as the head of Customer Success, sitting down with your colleague in Support, analyzing tickets over the course of the past six months?

Customer Success 123

Customer Success Strategy Chief Customer Officer NPS 123

Totango

OCTOBER 30, 2024

Partner with sales and CS to include customer outcomes and desires as part of qualification and closing, to ensure a smooth handoff that enables great onboarding. Partner with product to understand how customer usage tracks to valued outcomes and how customer needs impact roadmap decisions and commercialization strategy.

Roadmap 62

Roadmap Sales Measurement Tips 62

Totango

NOVEMBER 21, 2024

These models, tailored to each business’s unique data, distinguish Unison by providing unparalleled accuracy in identifying customer risks well ahead of renewal times. This foresight transforms customer success strategies from reactive to proactive, ensuring sustainable business growth.

Customer Success 62

Customer Success Chief Customer Officer Roadmap Sales 62

Comm100

APRIL 23, 2019

According to Customer Contact Week Digital’s latest Disruptive Technology Review , 96% of organizations agree that creating smooth omnichannel experiences is a priority, but only 20% of them are getting live chat right. There’s so much more to live chat than just reactive, customer-initiated conversations. Download the report.

Customer Experience 170

Customer Experience Roadmap Omni-Channel Video 170

BirdEye

APRIL 11, 2023

A business strategy template is a must-have tool for establishing business objectives and actions needed to reach your goals. In this article, we’ll share the top business strategy templates and how to use them to plan the future of your business. Table of contents What is a business strategy?

Examples 98

Examples Strategy Analysis ROI 98

Gainsight

MARCH 19, 2025

Revenue growth requires sustainable strategies centered around existing customers. And no organization has a stronger connection to existing customers than Customer Success. Yet, some Revenue teams are still unclear about how CS teams fit into their strategies. Heres everything you need to know.

Self Service 52

Self Service Strategy Roadmap Sales 52

InMoment XI

AUGUST 25, 2023

The scale of your CX program should align with your organization’s resources, goals, and customer base. The team designing your CX program plays a pivotal role here, as crafting a strategy that is neither too ambitious to execute nor too modest to make an impact. If your program is too small, it may not move the needle at all.

How To 195

How To ROI Net Promoter Score Measurement 195

SurveySparrow

DECEMBER 29, 2023

An outstanding CX is the heart of customer retention and a key strategy for customer acquisition. To ensure your business consistently delivers an impressive CX, a well-structured plan, or a customer experience roadmap, is vital. What is the Customer Experience Roadmap?

Roadmap 52

Roadmap Net Promoter Score Customer Journeys Customer Experience 52

Gainsight

SEPTEMBER 1, 2022

So a product roadmap serves as a tool for alignment: it’s a strategy-first, visual document that communicates what type of problem a product solves, how, and for whom. And it addresses what’s coming next to best meet customers’ needs. PMs can solve these challenges with a data-based product roadmap.

Roadmap 52

Roadmap Data Net Promoter Score Analytics 52

Retently

MARCH 17, 2025

Thats why we interviewed over 20 CX professionals managing fast-scaling ecommerce brands and high-performing customer support teams to uncover what makes a CX report actionable, relevant, and actually useful for stakeholders. Their firsthand experiences, challenges, and strategies have shaped the recommendations youll find here.

Report 90

Report How To Effort Score NPS 90

Totango

FEBRUARY 12, 2025

That means we spent the last year deeply listening to our customers to ensure we deliver on the promise we made, while also focusing on the future to ensure our innovations keep up with their needs. Unifying under the Totango company name and brand gave us a framework to support our multi-product platform strategy.

Brands 62

Brands Customer Success Roadmap Innovation 62

BirdEye

DECEMBER 28, 2024

This oversight can lead to lost opportunities, reduced foot traffic, and decreased revenue – all direct consequences of a poorly executed restaurant SEO (search engine optimization) strategy. Without a strong restaurant SEO service, businesses may struggle to develop comprehensive digital strategies to stand out in local searches.

Tips 97

Tips Social Media Chatbots System 97

Thematic

DECEMBER 5, 2018

Customer retention refers to the actions and strategies a business uses to try and keep existing customers. To enable these actions, customer retention analytics provide predictive metrics of which customers might churn — which enables them to get ahead of it. Why is customer retention important?

Customer Retention 96

Customer Retention Analytics Data Strategy 96

Thematic

MARCH 20, 2025

They need a structured way to understand their customers, anticipate needs, and improve the user experience, so they need a customer insights framework. A customer insights framework means turning customer feedback into actionable strategies that improve product experience, marketing, and customer service.

Customer Insights 62

Customer Insights Net Promoter Score Analysis Effort Score 62

Thematic

MARCH 30, 2025

Making business decisions based on gut instinct isn’t a smart strategy anymore. Customer expectations are evolving fast, and the only way to stay ahead is with data-driven customer insights. Think of customer feedback analysis like laying the foundation for a building. Take Instacart.

Customer Insights 62

Customer Insights Data Analytics How To 62

InMoment XI

OCTOBER 10, 2023

These metrics not only gauge the effectiveness of your customer service initiatives but also shape your overall business strategy and customer experience. This article delves deep into the world of customer service metrics, offering insights and actionable takeaways. KPIs, as the name suggests, are indicators.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

Totango

FEBRUARY 28, 2024

We have two exceptional products that will continue to receive upgrades and enhancements as we work tirelessly to support your customer-led growth strategies with a unified solution that combines the unique power of both platforms. We will provide roadmap transparency and regular updates.

Company 111

Company Roadmap Sales Customer Success 111

GetFeedback

JUNE 3, 2019

After you’ve been surveying your customers for a little bit of time, you can start to see trends arise and are more likely to notice it if something shifts in your customer experience—especially if customer satisfaction drops rapidly. Benefit 4: increase customer retention. Benefit 2: open up communication.

Customer Satisfaction 170

Customer Satisfaction Survey Trends Effort Score 170

Gainsight

APRIL 11, 2025

A culture of belonging that fosters a sense of ownership among the customer base. Communities work best when they become specialized settings that are transparent, secure, and productive for customers. Develop a Sustainable Content Strategy Keeping the content stream flowing is critical for keeping a community lively.

How To 52

How To Gamification Effort Score eBook 52

Gainsight

DECEMBER 19, 2023

A carefully crafted customer journey is not static. They shift and change with your products, your markets and even your go-to-market strategy. Creating Common Points Along Your Customer Journey Maps At the core of Comeet’s customer growth strategy is a unique approach to how they map out their customer journey.

Customer Journeys 97

Customer Journeys Roadmap Comparison Exercises 97

Amity

MAY 4, 2016

SaaS Tattler Issue 83 - Tools to Support Your Growing Customer Base. Yes, we recognize that some companies are a bit premature for a Customer Success Platform. However, that shouldn’t stop them from making their customers successful. Tools of the trade: Apps for customer success. Source: CrunchBase ).

Customer Base 48

Customer Base Tools Effort Score Roadmap 48

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Data is highlighted as the cornerstone of competitive advantage.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Talkdesk

DECEMBER 10, 2020

If modernizing your customer experience (CX) isn’t one of the top priorities for the leaders in your organization, it should be. Determine CX maturity priorities Deploying a digital transformation strategy will affect the channels, processes and people by which your customers interact with your brand.

Contact Center 115

Contact Center How To Transportation Roadmap 115

Alida

NOVEMBER 8, 2017

I was determined to change the vendor-customer relationship one company at a time—although it was quite the lofty goal. I’m incredibly grateful for the relationships I’ve built during my career with my customers based on the same ideals I witnessed in that workshop almost 20 years ago.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

Gainsight

NOVEMBER 9, 2022

Business strategies and tools that drive durable growth. . Keep the Customer in CS: Develop organization-wide strategies for acquiring customers, managing them, and driving them to verifiable success again and again. In his epic opening keynote, Mehta provided the answers. Net Revenue Retention: The One True Metric. “

Self Service 19

Self Service Roadmap Customer Success Knowledge Base 19

Retently

JULY 8, 2024

In this article, we’re going to dive deep into these strategies. So, let’s get started and find the perfect way to keep your customers happy and loyal. It’s like keeping the pulse of your customer base at all times. Customer Base: Engagement Levels How likely are your customers to participate in frequent surveys?

Touchpoint 78

Touchpoint NPS Survey Strategy 78

Gainsight

JULY 25, 2022

They ensure the customer’s experience is reflected in the product roadmap. They are true strategic partners and problem-solvers for every customer who leverages their product, and that creates stickiness. . Great CS teams accomplish this at scale with both high-touch and digital strategies. Now that’s sticky.”.

Strategy 64

Strategy Roadmap Customer Success Consulting 64

Education Services Group

APRIL 25, 2021

CS Roadmap. A Customer Success roadmap is a detailed view of your organization’s goals as well as your plans for how you’ll reach those goals in the near and long term. Much like a business plan, your CS team needs a roadmap to organize the complexity of building a robust CS practice. CSM Proactive Planning.

Customer Success 91

Customer Success Customer Journeys Roadmap Return on Investment 91