ShepHyken

DECEMBER 2, 2019

How To Build A Customer-Centric Culture Through Employee Appreciation (10 Tips) by Stacy Sherman. There’s a lot of research indicating customer satisfaction and loyalty rises when employees enjoy their jobs and workplace. Consider data, stock/inventory management, customer care and the Internet of Things (IoT).

Customer Service 16

Customer Service Infographics Culture Retail 16

Storyminers

JULY 6, 2020

Bill has been recognized for his customer service and customer experience insight with the following accolades: Userlike 11 Gurus of Customer Service, Fonolo Top 10 Tweeters Talking About the Customer Experience, Future Care Today Top Ten Social Customer Service Influencers, and SAP Business Innovation Top 60 Customer Experience Influencers.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

MAY 2, 2022

(Gallup) Over the past decade, financial services firms have positioned the customer’s experience as a way to enhance the firm’s brand promise and differentiate their firm against competitors. It validates that you’ve done well for your customers. My Comment: It’s nice to get a good NPS (Net Promotor Score).

Customer Service 75

Customer Service Social Media NPS Customer Experience Management 75

Kayako

NOVEMBER 21, 2018

For instance, Chick-Fil-A’s customer service is so noteworthy it spawned countless memes and is one of the keys to them generating more revenue per restaurant than any other fast food chain in the U.S. The brands mentioned above aren’t just shaping the customer service experience for their customers.

Culture 120

Culture Banking How To Customer Service 120

Storyminers

JULY 6, 2020

Bill has been recognized for his customer service and customer experience insight with the following accolades: Userlike 11 Gurus of Customer Service, Fonolo Top 10 Tweeters Talking About the Customer Experience, Future Care Today Top Ten Social Customer Service Influencers, and SAP Business Innovation Top 60 Customer Experience Influencers.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

AUGUST 29, 2017

Nick Francis Shares How to Create a Customer-Centric Company. How would you like to increase customer loyalty? Shep Hyken interviews Nick Francis, CEO of Help Scout and thought leader in the customer service support world. It starts with the mantra (a customer service vision).

Customer Centricity 37

Customer Centricity Conference Advertising Loyalty 37

ShepHyken

DECEMBER 5, 2022

This is a financially driven, inside-out view of customer support and not an outside-in, customer-centric approach. If companies truly want to reduce the cost associated with customer support, learn from these calls and fix the upstream issues that are creating the need for the calls in the first place.

Customer Service 75

Customer Service Hospitality e-support eBook 75

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

AUGUST 21, 2017

1 0 Things That Matter to Customers and How These Affect Your Business [Infographic] by Adel Zsurzsan. Transcosmos) In a customer-centric industry, your business should be able to identify and relate with customers’ wants and needs. These concepts are important to every business. For information contact or www.hyken.com.

Customer Service 19

Customer Service Infographics Fashion Social Media 19

ShepHyken

DECEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. 10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner. ” Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 54

Customer Service Airlines Call Center Case Study 54

Integrity Solutions

MARCH 3, 2020

For several years we’ve been participating in Customer Contact Week (CCW), the world’s largest customer contact event series. The most persistent contact center challenges can be overcome by making coaching a part of the culture and developing your agents’ listening and problem-solving skills.

Contact Center 59

Contact Center Culture Conference Call Center 59

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Russel Lolacher

DECEMBER 10, 2019

Do they have communications training? Social media training? Customer service training? When responding to customers, they are looking for an answer right away and don’t care about your approval process. How will your social media customer service team integrate into the larger organization?

Social Media 102

Social Media Customer Service Strategies Strategy Customer Service 102

ShepHyken

OCTOBER 21, 2019

(CustomerThink) In this article, I’ll discuss how the “customer success” movement has developed, what it means, and why I believe it should be a unifying mission to help companies get value from both CRM and CXM, or whatever term you want to use for being customer-centric. Follow on Twitter: @Hyken.

Customer Service 79

Customer Service eBook B2B CRM 79