ShepHyken

JANUARY 25, 2017

The Dollar Shave Club continues to impress me with their amazing customer service. I have used them as an example of how to create a membership experience , but now I want to focus on their ability to deliver amazing customer service. One billion dollars! For information contact or www.hyken.com.

Customer Service 48

Customer Service Customer Focused Customer Service Training Retail 48

ShepHyken

DECEMBER 19, 2018

So, how much do your customers trust you? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. They also know you won’t take advantage of them.

Customer Service Training 122

Customer Service Training Customers Loyalty Training 122

ShepHyken

FEBRUARY 1, 2017

Yet every cloud has a silver lining, and in this instance it’s a mini-case study on how to handle a customer service crisis. I can’t speak to what happened at the airport when passengers approached gate agents for help, or what happened on the phone lines as passengers tried to reach a customer service representative.

Case Study 48

Case Study Airlines Study Customer Service 48

ShepHyken

DECEMBER 14, 2018

Yet, in some organizations and CX teams push back against data security protocols on the pretense of cyber processes adversely affecting ease of use and customer service. It is especially encouraging to see the 23 percent of respondents who feel that teams should receive more frequent training.

Customer Experience 105

Customer Experience Policies Government Customers 105

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.

How To 40

How To Customer Service Training Video Training 40

InteractionMetrics

APRIL 16, 2024

Whatever you promote about your company sets up what customers expect. For instance, if your website bellows that customer care is one of your core priorities, then naturally, customers will expect above-average customer service. Instead, examine your customer experience from multiple angles.

Strategy 52

Strategy Customer Experience Effort Score Net Promoter Score 52

DCX

SEPTEMBER 17, 2024

This Week’s DCX Newsletter is Supported by Frost & Sullivan Executive MindXchange From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections. Quick responses can boost customer confidence.

Self Service 52

Self Service Policies Customer Satisfaction Feedback 52

DCX

SEPTEMBER 17, 2024

This Week’s DCX Newsletter is Supported by Frost & Sullivan Executive MindXchange From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections. Quick responses can boost customer confidence.

Self Service 52

Self Service Policies Customer Satisfaction Feedback 52

ShepHyken

SEPTEMBER 7, 2016

Just last week I wrote an article about companies that ask customers to repeat their problems, account numbers and more. For example, getting transferred from one customer service representative to the next and having to repeat the issue. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Representative 48

Customer Service Representative Customer Service Training Customers Customer Service 48

SurveySparrow

JANUARY 20, 2020

3 Provide information: After the purchase, there might be areas where the customer doesn’t know how to handle a situation. Do not make them call the customer care number although that should be an option. 16 Make customers confident about their purchase: There was a time when customers were wary about buying products online.

Measurement 52

Measurement Omni-Channel Loyalty Programs Social Media 52

Grade.us

MARCH 6, 2023

Others point out the benefit of demonstrating superior customer service in an open forum. If the review suggests an extensive or undeniable failure, giving the affected parties a voucher or other real compensation shows a commitment to accountability that will give new customers confidence in your client’s business.

Feedback 36

Feedback Hospitality Hotels Customer Confidence 36