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Industry Leader in customerexperience, Blake Morgan is a Keynote Speaker, Author of two books, a CustomerExperience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of CustomerExperience Performance Management at PT Smartfren Telecom. LinkedIn : [link].
Thanks to the Internet and social media, customers are savvier now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.
Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. Myra Golden.
Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. Myra Golden.
Thanks to the Internet and social media, customers are savvier now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.
Why we love Blake: She’s a self-described “customerexperience futurist”, keynote speaker, author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off CustomerExperiences , and host of The Modern Customer Podcast. Bruce Temkin. Maxie Schmidt. Melinda Gonzalez.
“The Customer Service Summit brings high-level leaders together from a variety of industries to learn from each other and network. We all have at least one thing in common – we’re passionate about Customercare. The board includes: EVP, Global CustomerCare, Mastercard. SVP, Customer Success Group, McAfee.
He’s also the CEO of Boomē, a management consulting firm that specializes in customerexperiencedesign and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.
. “Our company now has over 20,000 customers in seven different states and as we grow and enter 2017 we are realizing…” That we have to figure out ways to deliver personalized customercare at large scale. These days, customers expect contextual personal care no matter what their unique situation is.
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