ClearAction

APRIL 29, 2020

Develop recognition for formal and informal collaboration that resolves issues, prevents issues, and creates value for internal and external customers. Organizational adoption of customer experience excellence is the litmus test for sustainable customer experience-led growth. Bachelor’s degree.

Customer Experience 71

Customer Experience Chief Customer Officer Customer Centricity Leadership 71

Storyminers

JULY 29, 2016

The most important and effective customer retention strategy is to focus on strong product or service delivery. Customers care about their “bang for their buck”. If you deliver what your end customers expect with the high quality they expect for the price, your customers will return to purchase your products and services.

B2C 124

B2C Customer Retention Brands Strategy 124

CSM Magazine

AUGUST 22, 2019

“The Customer Service Summit brings high-level leaders together from a variety of industries to learn from each other and network. We all have at least one thing in common – we’re passionate about Customer care. The board includes: EVP, Global Customer Care, Mastercard. SVP, Customer Success Group, McAfee.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Maxie: She’s a keynote speaker, author, Principal Analyst at Forrester , and has a PhD in Business Management on Customer Care. Lisa also contributes to social good movements throughout the Bay Area. Maxie Schmidt. Melinda Gonzalez. To reduce churn? Optimize their product or service?

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

ClearAction

MARCH 24, 2017

Like any other essential investment, (4) we need to be strategic and bold in what we expect from VoC : The model below shows the value chain that leads from VoC: (1) VoC data is combined from all sources for a 360-degree view of customers, and analyzed for pattern discovery and prioritization (Intelligence & Customer Lifetime Value), which (2) (..)

ROI 48

ROI Effort Score B2B Customer Journeys 48

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132