ShepHyken

OCTOBER 3, 2016

15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko. Provide Support) The key to any business success is building trust and establishing strong relationships with customers as those are the main factors that contribute to customer loyalty and generate more sales. Follow on Twitter: @Hyken.

Airlines 125

Airlines Customer Service Infographics Customer Retention 125

ShepHyken

OCTOBER 22, 2018

Facebook Messenger is becoming a great customer support channel, and more than 300,000 companies are on it with their chatbots as the first line of customer service. Millennials vs Gen Z: How Their Customer Care Preferences Compare by Guthrie-Jensen Consultants. Check out this article/infographic to learn more.

Customer Service 23

Customer Service Chatbots Infographics Consulting 23

ShepHyken

AUGUST 5, 2019

Seriously, it is a good look into what customers expect and want from the companies they do business with. 10 Tips for Balancing Self-Service, Hands-On Customer Care Support by MCM Staff. My Comment: Self-service is a powerful part of the customer experience. Read this article and find out how.

Self Service 111

Self Service Customer Service CRM Infographics 111

ShepHyken

DECEMBER 2, 2019

A great way to motivate the people you work with as well as get customers excited about doing business with you! Customer Service Déjà Vu [Infographic] by ServiceNow. Forbes) 10 mind-blowing stats on why today’s customer service looks a lot like yesterday’s. How Would You Rate Your Company’s Client Experience?

Customer Service 16

Customer Service Infographics Culture Retail 16

ShepHyken

AUGUST 29, 2016

My Comment: Customers want an easy and frictionless experience, especially when they have to connect with a company’s call or support center. In this short article, Mike Cannova, the director of Advance Customer Care for ShoreTel, shares five important strategies and processes to create a better customer experience.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

ShepHyken

APRIL 9, 2018

How Chatbots Can Improve User Experience [Infographic] by Sophia Bernazzani. Even smaller companies can use chatbots to improve their customer experience. This short article and infographic have some interesting ideas on how to effectively use chatbots. All the feedback you get should be embraced as an opportunity to improve.

Net Promoter Score 95

Net Promoter Score Customer Service Loyalty Programs Chatbots 95

ShepHyken

JUNE 12, 2017

Customer Loyalty: 20 Compelling Reasons To Double Down On It [Infographic] by Ellen Gross. Fieldbloom) Too many businesses fall into the trap of spending all their time and money acquiring new customers, only to forget about the dozens, hundreds or even thousands of customers they already have. Follow on Twitter: @Hyken.

Customer Service 80

Customer Service Infographics Metrics Loyalty 80