Blake Morgan

DECEMBER 10, 2024

Recently ranked number one in multiple categories by American Customer Satisfaction Index (ACSI) for the second year in a row, Samsungs commitment to customer care is unmatched. She is a customer experience futurist and author of three books on customer experience. Blake Morgan was called The Queen of CX by Meta.

Strategy 52

Strategy Customer Experience Self Service Travel 52

Verint

DECEMBER 19, 2017

I can potentially turn a one-time customer into a lifetime customer by helping them feel empowered, cared for and valued. This podcast explores how leaders in strategy and technology in the digital customer care industry are getting real business results and transforming their businesses and their brands’ reputations.

Self Service 37

Self Service Competitive Advantage Lifetime Customer Customer Care 37

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. She is the Sr.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132