Customer Care Customer Insights NPS ROI 
SurveySensum
MARCH 20, 2024
From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond.
Thematic
MAY 19, 2022
Explaining spikes and drops in essential metrics are their bread and butter, as is helping product teams leverage data for deep customer insights. They empower the entire company to access user insights for product and customer experiences. But it’s not enough to simply listen to customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
MARCH 12, 2023
Improving your customer experience always pays off for your business. Most companies have a good gut feeling about the top issues customers care about, but it’s hard to quantify and prioritize those issues. A CX platform offers: Improved customer engagement. That’s why a CX platform can make all the difference.
SmartKarrot
JULY 12, 2021
Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth. Provide continual evaluation of methods to improve operations, efficiency, and service to both internal and external customers.
delighted
NOVEMBER 19, 2019
Net Promoter Score (NPS): How likely are you to recommend [store/product] to others? NPS surveys are a good way to gauge overall sentiment towards your entire brand experience, and segment customers into those who would recommend you (promoters), and those who are more than likely to do the opposite (detractors and passives).
GetFeedback
JANUARY 27, 2020
ROI: If VoC results aren’t tied to clear financial metrics or business goals, you can’t validate the impact of your program. Remember that leadership buy-in depends on being able to demonstrate the value of changes implemented based on VoC insights. This helps you measure improvement over time and track the ROI of your VoC program.
Pointillist
JUNE 7, 2021
As we figure out what comes next in 2021 and beyond, one thing is certain: enterprises must advance their approaches, strategies and tactics to better understand customer behavior and deliver the experiences their customers demand. In this year’s survey, we sought to uncover what separates customer experience leaders from laggards.
Expert insights. Personalized for you.
52 
Let's personalize your content