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Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social CustomerCare: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social CustomerCare: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!
He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customerrelationshipmanagement solution.
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