Customer Care Customer Service Strategies Hotels 
ShepHyken
OCTOBER 27, 2017
By incorporating a text messaging strategy into your customer experience strategy, you’ll never miss an opportunity to connect on a personal level with a customer again. Still in its infancy, RCS is primed to significantly improve the customer experience.
CX Journey
JANUARY 11, 2018
Customers get better experiences, while businesses acquire and retain more customers. The Missing Link in Today’s Omnichannel Customer Service Strategy Consumers don’t care about channels; they demand a fast and effortless customer service experience no matter which channel they use.
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Comm100
NOVEMBER 8, 2017
In this blog post, we’ll break down the habits of the pros and bring you their social media customer care secrets. Use these tips to strengthen your support strategy, and even generate a bit of positive buzz around your brand. The blog post is included in [eBook] The Definitive Guide to Social Media Customer Service.
ShepHyken
SEPTEMBER 19, 2018
The other day I was at my hotel waiting for my client to pick me up for a meeting. I wanted a quick breakfast, so I went to the hotel’s coffee shop to pick up some oatmeal. I sat down at an open seat in the hotel lobby and noticed that my oatmeal looked more like soup that oatmeal. They had instant oatmeal in a cup.
ShepHyken
MARCH 6, 2020
Everyone makes a difference: the sales force, the service technicians, the clerical staff, the PR department. They all work together toward the same goal, keeping the customers satisfied. If we give you good service, your group will bring back its business here and not to the competition.”. A second hotel example.
CSM Magazine
AUGUST 22, 2019
“The Customer Service Summit brings high-level leaders together from a variety of industries to learn from each other and network. We all have at least one thing in common – we’re passionate about Customer care. The board includes: EVP, Global Customer Care, Mastercard. SVP, Customer Success Group, McAfee.
ShepHyken
NOVEMBER 19, 2018
Customer Service Rookie Mistakes That Could Be Tarnishing Your Business Image! CustomerThink) Let’s face it, poor customer care support service can cost a business a fortune! Many of the customer service mistakes mentioned in this article aren’t “rookie mistakes.” by Deeksha Dadu.
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