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What is the difference between customer care and customer service?

GetFeedback

An overview of customer care the role it plays in the overall customer experience.

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It’s time for a Customer Service Culture Transformation to Customer CARE

Bill Quiseng

Is customer service the frontline? Are we called to duty on the frontline battling customers? So shouldn’t customer service be customer care? We are the Customer CARE team. We CARE for each member of our team: We COMMUNICATE with each other. Customer service is for a job.

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Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook]

BlueOcean

For companies who outsource (or are thinking about outsourcing) their customer care, there is simultaneously a large degree of uncertainty and urgency. Change at an already tumultuous time is risky, but the need to serve your customers well is critical. Get your copy now. Just fill out the form. Just fill out the form.

eBook 266
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Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study]

BlueOcean

As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships. Learn how we delivered game-changing customer care—grab your copy of the case study today. In 2021, the championship went forward but with many restrictions.

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4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a competitive, customer-obsessed environment, there is always room for improvement. So how do you get started with developing a successful customer care strategy?

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Customer Care Versus Gossip – Tip #8

Steve DiGioia

The other day I heard some people complaining about poor customer service. One person complained that the store’s workers spent too much time talking to each other and seemed to not care that she was waiting in line. Talk about “customer care”, huh? Customers don’t care about our needs or our problems.

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The New Qualities for Customer Service Excellence

C3Centricity

The current pandemic has clearly highlighted those companies who care about their customers and who provide them with customer service excellence. If you claim to be customer centric are you sure you’re truly walking the talk and not just talking about customer service excellence?