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4 Essential Tips for Customer Service in the Medical Industry

CSM Magazine

Healthcare isn’t only about giving aid to people in need of medical attention, but it’s also a part of the customer service industry. Thus, how you treat your patients will heavily influence the level of care you provide. Despite this, you must never treat your patients as pure customers.

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Insider Tips for Outstanding Customer Support in Online Casinos

CSM Magazine

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Superior customer service ensures that the user experience is exceptional.

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Set a customer service culture with three steps to welcome

Vonage

A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. We talked about the service we received at retail stores, banks, restaurants, hotels and airlines around the world. But what a challenge for committed service providers!

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How the Gambling Industry Can Gain Advantage From Superior Customer Service

CSM Magazine

Customer care and support is an integral part of any business including the gambling industry. In this article, we will look at how you can gain competitive advantage by improving your service. Some people use these online casinos for entertainment purposes only, while others want to make money by playing and winning.

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5 Top Customer Service Articles For the Week of May 28, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . CMSWire) Today’s customers don’t just expect high quality and excellent service at a fair price — they demand it.

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3 Last-Minute Ways to Blast Off the New Business Year

Experience Investigators by 360Connext

Got a commute or workout that needs a little entertainment? Why not sharpen your customer experience skills, hear from amazing people and offer your insights, as well? Crack the Customer Code , our new podcast on all things customer, is a quick (20 minutes!) Take Daily Action! Get Schooled.

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Maximize web content for social media customer service

Magellan Solutions

The ubiquity of social media and the role it plays in the day-to-day lives of customers make it a powerful tool for social media customer service. To be able to harness social media’s potentials in customer service management, integrating social media customer service in content development is vital.