Second to None

OCTOBER 1, 2020

You might be seeing some feedback in the form of: Low-scoring survey measures Direct critiques of your business (e.g., Whether you’re experiencing these through reviews on Google, Yelp, social media , or a direct phone call to your customer care line, one thing is for sure: negative feedback is better than no feedback.

Feedback 62

Feedback Effort Score Social Media Customer Satisfaction 62

Second to None

OCTOBER 1, 2020

You might be seeing some feedback in the form of: Low-scoring survey measures. Whether you’re experiencing these through reviews on Google, Yelp, social media, or a direct phone call to your customer care line, one thing is for sure: negative feedback is better than no feedback. Broad complaints (e.g.,

Feedback 62

Feedback Effort Score Social Media Customer Satisfaction 62

Pointillist

AUGUST 18, 2021

Dan is also a keynote speaker, author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! You’re going to reduce the time and effort for the customer. Because the fourth voice I call, “voice of the business.”

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? Improve your Net Promoter Score. You might have access to lots of customer feedback without realizing it! But how do you do it well?

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101