Up Where Expectations Soar: Customer Care in the Age of Entitlement
BlueOcean
APRIL 15, 2019
Everyone, from top to bottom, needs to have an equal commitment to providing an optimal customer experience, and there must be regular communication to determine what that looks like. There is a whole host of studies and surveys out there trying to explain the topic of entitlement. A robust, ongoing coaching program is a necessity.
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