Customer Care Download e-support 
Kayako
MAY 13, 2022
In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Are you ready to provide fast and responsive customer care? What Is Customer Self-Service?
Comm100
OCTOBER 11, 2017
Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service? Download Free.
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Vonage
JANUARY 5, 2017
Encouraging user-generated reviews and adding sharing buttons to your e-commerce site are ways you can easily encourage customers to share their experiences of your business. You can also help customers help themselves by hosting how-to content on your site and creating extensive automated support packages.
Kustomer
JUNE 7, 2022
We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. Some argue that the beginning of the pandemic signaled the decline of ticket-based support systems. A recent analysis of e-commerce trends shows a jump in online sales by around 30% at the beginning of the pandemic alone.
Natalie Petouhof
FEBRUARY 9, 2016
This new report looks at the importance of agile customer care. What exactly does agile customer care and agile customer experience mean? Traditional Customer Care Solutions Require Resources from IT and Result in Low Agent Productivity and ROI. that timeline could be weeks or months.
Comm100
AUGUST 11, 2016
There are so many different customer service support channels these days that it can be hard to know where to focus your efforts. The following list will provide you with 20 skills that customer service operators need to strengthen support across channels. Your entire job is fixed around providing help for customers.
Kustomer
JANUARY 7, 2022
Let’s check out some clear ways to deliver exceptional customer service in an extraordinary holiday climate. Why Holiday Customer Self-Service Matters. While e-commerce continues to gain significant ground, Accenture does report that shoppers are also looking forward to in-store, in-person experiences once again.
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