Customer Care, eBook, Lifetime Customer and ROI

Are You Using 1999 Metrics to Measure 2019 Customer Care?

BlueOcean

FEBRUARY 7, 2019

How do we use that data to improve the customer experience? We get it; earning executive buy-in on the decision to outsource your contact center usually includes a discussion about ROI. But calculating how the costs of your customer service solution make an impact on your bottom line can be complicated. Sound complicated?

Metrics

Metrics Customer Care Measurement Contact Center

The True Cost of Losing a Customer

BlueOcean

JANUARY 8, 2019

But if that interaction also results in a negative experience, the customer support experience can become the straw that breaks the camel’s back. Calculating Lifetime Customer Value. Obviously, the cost of losing a customer isn’t as simple as the loss of one particular sale or the associated make-good.

Lifetime Customer

Lifetime Customer Contact Center Poor Customer Service eBook

Customer Experience Update

Are You Using 1999 Metrics to Measure 2019 Customer Care?

The True Cost of Losing a Customer

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