Customer Care eBook Self Service 
InMoment XI
OCTOBER 5, 2023
This approach proves incredibly beneficial for identifying recurring issues faced by your customers, escalating these concerns to your development team, and creating relevant self-service resources to empower customers in resolving problems independently.
BlueOcean
APRIL 30, 2021
A couple of years ago, we explored the state of omnichannel customer care , recognizing the fact that consumers have more channel options available to them than ever before. With more than a year of pandemic impacts under our belts, let’s dig into the far-reaching impacts of COVID-19 on omnichannel customer care.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BlueOcean
OCTOBER 6, 2020
This is what relevant service level metrics look like in today’s customer care center. Are Your Customers Happy? These scores and metrics aren’t the only way to look at the customer experience, though. Consider looking at the data from your outsourcer that shows how often your customers are switching channels.
BlueOcean
MARCH 31, 2021
This inevitably translates to higher contact volume in the customer care realm. Backed up orders, ticket back logs, and overwhelmed websites will all lead consumers to their phones, whether it’s to make a direct phone call or to scroll through self-service options. They’re picking up their phones at all hours of the day.
Inbenta
NOVEMBER 9, 2021
Guiding Bank Consumers Towards Digital Self-Service. Digital services have become mainstream features in nearly every sector. Any service that can be delivered online, is technically a digital service. The combination of digital services and self-service is a different matter. .
Interactions
JULY 29, 2021
What consumers want (and don’t want) in a customer service interaction. So what exactly do customers want? Customers recognize the benefits of self-service through automated systems. Again, customers like speed and convenience. Here’s what we found. They want automation.
Comm100
JUNE 5, 2018
First, customers can receive accurate information instantly from self-service AI, and they don’t have to call the support center and wait on hold. Second, call center agents get access to a sea of information and can sort out complicated issues that cannot be solved by self-service functionality.
Expert insights. Personalized for you.
364 
Let's personalize your content