Storyminers

JULY 29, 2016

Our most effective customer retention strategy is to be relentless about support. Our support team not only responds to our customers’ needs in a friendly and timely fashion, they work closely with our dev team to make our customers feel like product partners. Answer every complaint and do so in a timely fashion.

B2C 124

B2C Customer Retention Brands Strategy 124

Pointillist

SEPTEMBER 10, 2020

Journey orchestration is most successful when embedded within a comprehensive customer journey management approach, which enables teams across your organization to improve CX and business outcomes simultaneously. The customer care team oversees the call center, IVR, chat and other customer service channels.

Customer Journeys 128

Customer Journeys Touchpoint Net Promoter Score Customers 128

BirdEye

JUNE 29, 2023

“Birdeye’s Unified Inbox allows us to easily respond to every customer interaction and have the correct team member respond. It’s helped us increase our customer engagement and satisfaction.” Marisa Endy-Vanchieri, Sunburst Shutters & Window Fashions What are the steps for effective customer communication?

Communication 97

Communication Social Media Self Service Touchpoint 97

Win the Customer

DECEMBER 14, 2015

Direct agent-to-customer communication is one of the most powerful methods of problem solving available in the contact center today. Even in the age of email and social media, there’s real power and effectiveness found in old fashion human-to-human conversation.

Call Center 52

Call Center Metrics Multi-Channel Management 52

Kustomer

JANUARY 7, 2022

Food, film, fashion, automotive, athletics, spirits, software, wellness and much more have all found a space to thrive within this model. Benefiting both brands and customers, the implementation of this model has proven to be a major disrupter, completely innovating how we listen, watch, eat, drink, dress and exercise.

Customer Service 79

Customer Service Self Service e-support Automotive 79

Kustomer

JANUARY 13, 2022

Whether that’s top of the review game or best offers, or how do you, how do you make sure that MoneyLion’s keeping the edge in that competitive fashion? So anytime a customer has a question contacting us is right at the tip of their finger. Outside of the CRM and tools, I would say focus on self-service functionality.

Self Service 81

Self Service Omni-Channel Customers Social Media 81

Comm100

AUGUST 23, 2018

While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Get on Board: Consider what your customers need, and how you can meet these needs in your company app.

Exceptional Customer Service 104

Exceptional Customer Service Customer Service Chatbots Hotels 104

Magellan Solutions

SEPTEMBER 17, 2020

This means that an ideal customer care channel must be effective and accessible. Now, let’s take a closer look at each of the following customer service channels. Talking about the most common customer service channel? Its format allows brands to offer customer service on a scale that is personalized.

Customer Service 52

Customer Service Self Service Social Media Knowledge Base 52

Playvox

FEBRUARY 16, 2024

But as customer preferences, support channels, and interactions flexed, so did the complexities of monitoring and analyzing the people, processes, and systems involved in customer interactions to ensure they are being handled by agents in a desired fashion.

Contact Center 75

Contact Center Management Effort Score Call Center 75

Chattermill

JULY 31, 2017

We studied customer feedback from some of the largest brands in the UK, using our text analytics artificial intelligence (AI) to identify and classify all mentions of topics related to customer care and support. Recurring themes among customers were waiting times, problem resolution and the provision of multi-channel support.

Fashion 40

Fashion Banking Wait Times Multi-Channel 40

Bold360

JULY 27, 2017

Nanorep ‘contact forms’ are starting to be assigned and used by product teams and marketing which previously acted in silos, they now work in a more agile fashion. The Voices dashboard within Nanorep allows RBS to now evidence and confirm customer feedback. Questions about the event? Contact me !

Self Service 40

Self Service Fashion Groups Travel 40

Kustomer

SEPTEMBER 7, 2022

By showing up and being openly available, agents are better able to get to the root of the customer’s issues in a timely fashion. While not completely replacing the importance of human-to-human interaction, AI has infiltrated the service industry by easing the roles of CX agents by better filtering user issues. .

Customer Expectations 85

Customer Expectations Management Communication Customers 85

Kustomer

OCTOBER 22, 2020

By showing up and being openly available, agents are better able to get to the root of the customer’s issues in a timely fashion. While not completely replacing the importance of human-to-human interaction, AI has infiltrated the service industry through easing the roles of CX agents by better filtering user issues.

Customer Expectations 53

Customer Expectations Management Communication Customers 53

Kustomer

OCTOBER 22, 2020

By showing up and being openly available, agents are better able to get to the root of the customer’s issues in a timely fashion. While not completely replacing the importance of human-to-human interaction, AI has infiltrated the service industry through easing the roles of CX agents by better filtering user issues.

Customer Expectations 52

Customer Expectations Management Communication Customers 52

Grade.us

JUNE 2, 2020

No credit card required, we’ll earn your trust the old fashioned way, with results. Dedicated success manager (paid accounts only) Facebook Contact page Twitter Customer support (customers only) Twitter (Yotpo support) Help center (self-service). is the best solution. Pros + Cons. Support options.

Software 47

Software Management Net Promoter Score Multi-Channel 47

Bold360

NOVEMBER 21, 2016

I think with how the internet is evolving, people really appreciate fast and effecient customer service. Qiaoli Wang works for StyleWe , an online fashion shopping platform featuring independent fashion designers. These days, customers expect contextual personal care no matter what their unique situation is.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40